MOHAMMED OTHMAN
Amman
Summary
A seasoned customer service specialist with extensive experience in client support and consultation, possessing strong administrative skills to improve workflow and organizational performance. Skilled in problem-solving and relationship-building, focused on enhancing customer satisfaction, operational efficiency, and contributing to the growth and development of the organization.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Customer Care Agent
Jordan River Foundation
11.2024 - Current
- Elevated customer satisfaction through prompt and professional issue resolution.
- Handled a high volume of calls while ensuring top-notch service quality for customers.
- Mitigated potential complaints through professional handling of escalated calls, fostering continued client relationships.
- Facilitated call-in customer interactions by addressing questions and processing orders professionally.
- Participation in regular team meetings dedicated to evaluating current processes and discussing ideas for improvement.
- Contributed towards a positive working environment by actively supporting colleagues during busy periods or when faced with challenging situations.
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
Customer Service and Teller
Money lines exchange
04.2024 - 06.2024
- Processed customer transactions promptly, minimizing wait times.
- Performed daily balancing of cash drawers while identifying and rectifying discrepancies promptly.
- Boosted customer satisfaction through precise and efficient transaction processing methods.
- Adapted to peak business hours by prioritizing tasks and multitasking effectively.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Education
Bachelor's - Public Relations And Advertising
Yarmouk University
Irbid 10.2018 - 09.2022
Some College (No Degree) - Business Continuity And Risk Management
Umniah Company
Amman 07.2022 - 10.2022
Skills
- Media relation
- Advertising
- Complaint handling
- Customer Service-oriented
- Strong work ethic
- Effectiveness
- Multitasking Abilities
- Team building
Training
- ICDL
- SMM
- HR
- TOT
Timeline
Customer Care Agent
Jordan River Foundation
11.2024 - Current
Customer Service and Teller
Money lines exchange
04.2024 - 06.2024
Some College (No Degree) - Business Continuity And Risk Management
Umniah Company
07.2022 - 10.2022
Bachelor's - Public Relations And Advertising
Yarmouk University
10.2018 - 09.2022
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