Mohammed Ayyoub
Curriculum Vitae
Az, Zarqa, Al-Jenenah
Summary
Dynamic customer service professional with two years of experience fostering strong customer relationships, adept at problem-solving and delivering exceptional communication. Proficient in foundational digital marketing strategies, including audience engagement and enhancing brand visibility. Committed to continuous improvement, currently advancing skills in 3D design using Blender. Detail-oriented and proactive, eager to leverage customer service expertise in marketing and creative roles for impactful contributions.
Overview
2026
2026
years of professional experience
4
4
Languages
Work History
Customer Service Advisor
Concentrix
11.2022 - 03.2025
- Customer Experience & Support – Food, Grocery, and Convenience Services.
- Delivered multi-channel assistance (chat, phone, and email) to users placing orders across food, grocery, and retail platforms, ensuring a hassle-free process, and strong customer satisfaction.
- Delivered multi-channel customer support (chat, phone, email) across food, grocery, and retail platforms, resolving order and account-related inquiries.
- Handled quality and service concerns by investigating issues, addressing feedback on delivery staff, and ensuring effective resolutions.
- Collaborated with international support teams to escalate complex cases, including payment discrepancies, account access, and fraud prevention.
- Partner Relations & Operations Support – Food & Retail Services.
- Coordinated logistics and delivery staff to ensure smooth order flow and timely service for partner businesses.
- Assisted partners with product availability, billing issues, and order discrepancies to enhance customer satisfaction.
- Managed additional delivery resources for bulk or oversized orders, and oversaw real-time operations to prevent delays.
- Provided onboarding and ongoing support to partners, including digital storefront management, menu updates, and promotional launches.
- Courier Operations & Support (Delivery Drivers)
- Coordinated real-time rider support by resolving app issues, sharing order updates, and ensuring timely delivery completion.
- Handled incident reporting and escalated major safety concerns, such as accidents, emergencies, and service disruptions.
- Delivered onboarding and training for new riders, enabling them to navigate the platform and perform effectively from day one.
Translating Freelancer
Upwork
01.2019 - 07.2019
- Provided professional translation services for diverse clients on Upwork, working with documents, articles, and digital content in multiple languages.
- Developed expertise in accurate, context-appropriate translation, localization, and proofreading.
- Enhanced skills in meeting deadlines, communicating effectively with clients, and managing projects independently, while maintaining high-quality standards, and attention to detail.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
Private English Language Tutor
Self Employed
01.2018 - 12.2018
- Gained hands-on experience in teaching and mentoring students in English, developing skills in lesson planning, individualized instruction, and progress assessment.
- Enhanced abilities in explaining complex grammar and vocabulary concepts clearly, adapting teaching methods to different learning styles, and providing constructive feedback.
- Strengthened communication, patience, and interpersonal skills while fostering a supportive and engaging learning environment.
- Built a strong reputation as a reliable tutor through consistent punctuality and professionalism during all interactions with clients; received numerous referrals from satisfied customers.
Education
Bachelor of Arts - Foreign Languages Spanish & English
Al- Albait University
Mafraq, Jordan 04.2001 -
Skills
Training Courses
- Digital Marketing Udemy Nov-2024
- Email Etiquette Concentrix Dec-2023
- Microsoft Excel-Advanced Concentrix Jan-2024
- Microsoft PowerPoint Concentrix Dec-2023
- English C2 Level Test EFSET Apr-2025
- Emotional Intelligence Concentrix Feb-2024
- 3D design Blender Ongoing
Internal Training & Team Support
I actively engaged with my colleagues by sharing knowledge, providing hands-on training, and lending a helping hand whenever needed. I played a critical role in welcoming and educating new colleagues, introducing them to company procedures, tools, and best practices. By establishing an open environment and as the go-to individual, I was able to improve team efficiency and ensure smooth day-to-day activities.
Timeline
Customer Service Advisor
Concentrix
11.2022 - 03.2025
Translating Freelancer
Upwork
01.2019 - 07.2019
Private English Language Tutor
Self Employed
01.2018 - 12.2018
Bachelor of Arts - Foreign Languages Spanish & English
Al- Albait University
04.2001 -
Similar Profiles
Yaswanth VasudevanYaswanth Vasudevan
Application Support Engineer at ConcentrixApplication Support Engineer at Concentrix
OMOLABAKE GANIYUOMOLABAKE GANIYU
Technical Support Representative at ConcentrixTechnical Support Representative at Concentrix
Ashwanth NairAshwanth Nair
Senior Operations Representative at ConcentrixSenior Operations Representative at Concentrix
Hadi Al-YasinHadi Al-Yasin
Customer Service Agent at ConcentrixCustomer Service Agent at Concentrix
Mohammad DwuranMohammad Dwuran
Marketer at Tistahel conciergeMarketer at Tistahel concierge