Mohammed Alzaben
Engineer
Amman/ Jordan,AM
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Customer Service Associate
Amazon
10.2022 - 02.2024
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues
- Maintained a high level of product knowledge, providing accurate information to customers
- Trained new associates in company policies and procedures, fostering a supportive work environment
Office Engineer
Land and Survey Department
05.2021 - 05.2022
- Provided technical support to colleagues, resolving IT-related issues promptly to minimize downtime
Site Engineer
AL-MAZAR for contracting company
12.2018 - 01.2019
- Facilitated clear communication between architects, clients, contractors, suppliers ensuring alignment on project goals and expectations throughout all stages of development
- Enhanced site safety by conducting regular inspections and enforcing strict adherence to safety protocols
- Resolved conflicts among team members efficiently leading to a harmonious working environment that promoted productivity
Education
Civil/survey Engineering -
Al Al-Bayt University
Mafraq, MA 09.2013 - 05.2018
Skills
GIS
PCI
Civil 3D
Autocad
GIS
Customer Support
Team Collaboration
Clerical Support
Timeline
Customer Service Associate
Amazon
10.2022 - 02.2024
Office Engineer
Land and Survey Department
05.2021 - 05.2022
Site Engineer
AL-MAZAR for contracting company
12.2018 - 01.2019
Civil/survey Engineering -
Al Al-Bayt University
09.2013 - 05.2018