MOHAMMED AL-HINDI
Summary
Dedicated hotel supervisor and logistics that is an avid multi-tasked when it comes to overseeing daily hotel operations in frequently busy settings. Adept at quickly assessing guest needs and ensuring sufficient resources to maintain optimal guest service levels. Especially, skilled at timely conflict resolution strategies and fast learner.
Overview
12
12
years of professional experience
2005
2005
years of post-secondary education
2
2
Languages
Work History
Duty Manager
Monarch Hotel
04.2023 - 02.2025
- Supervised daily hotel operations, ensuring excellent guest experience.
- Resolved guest complaints and handled escalations professionally.
- Managed staff, assigned duties, and ensured high service standards.
Reception Department
Boho Hotel
01.2020 - 11.2022
- Managed front desk operations, assisting guests with requests.
- Processed payments and handled billing inquiries.
- Coordinated with housekeeping and maintenance for smooth operations.
Reception Department
Mena Tyche Hotel
02.2019 - 01.2020
- Greeted guests and provided check-in/check-out services.
- Handled reservations, room assignments, and guest inquiries.
- Ensured a high standard of customer service and guest satisfaction.
Sales Manager
AL-Ghali for events
02.2019 - 01.2020
- Providing tasks among the team to achieve delivery tasks
- Customer care by picking up guests from and to hotel
- Handled complaints and suggestions
- Ensure all requirements are met when delivering a service
Reservation Manager
A/Gosaibi Hotel
06.2013 - 06.2019
- Handled all employees air booking reservations
- Customer care with room services and requests
- Handled complaints and suggestions
- Guests hospitality and care
Education
Management information systems -
ALMansoura University
Skills
- Reservation Management
- Sales
Time management
Team supervision
Customer service
Relationship building
Timeline
Duty Manager
Monarch Hotel
04.2023 - 02.2025
Reception Department
Boho Hotel
01.2020 - 11.2022
Reception Department
Mena Tyche Hotel
02.2019 - 01.2020
Sales Manager
AL-Ghali for events
02.2019 - 01.2020
Reservation Manager
A/Gosaibi Hotel
06.2013 - 06.2019
Management information systems -
ALMansoura University
Similar Profiles
Sofia MahmudSofia Mahmud
Receptionist at Monarch HotelReceptionist at Monarch Hotel
Blessing MoyoBlessing Moyo
Waitress at Monarch HotelWaitress at Monarch Hotel
Tyler YatkowskiTyler Yatkowski
Bartender at The Monarch HotelBartender at The Monarch Hotel