Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Mohammed  Aboghoch

Mohammed Aboghoch

Amman,AM

Summary

Dynamic customer service agent with extensive experience at Crystel, excelling in complaint resolution and order processing. Proven ability to enhance customer satisfaction through effective product knowledge and swift issue resolution. Committed to delivering exceptional service and fostering positive customer relationships.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

3
3
years of professional experience
2020
2020
years of post-secondary education

Work History

Costumer service agent

Crystel
Amman , Am
12.2023 - Current
  • Responded to customer inquiries via phone and email promptly.
  • Assisted customers with product selection and order processing efficiently.
  • Resolved customer complaints by identifying issues and implementing solutions.

Costumer service agent

Extensya
Amman , Am
06.2022 - 11.2023
  • Responded to customer inquiries via phone and email promptly.
  • Assisted customers with product selection and order processing efficiently.
  • Resolved customer complaints by identifying issues and implementing solutions.

Education

Arab Modern School
Amman , Am

Skills

  • Customer service
  • Complaint resolution
  • Order processing
  • Product knowledge

Languages

Arabic
First Language
English
Proficient (C2)
C2

Timeline

Costumer service agent

Crystel
12.2023 - Current

Costumer service agent

Extensya
06.2022 - 11.2023

Arab Modern School
Mohammed Aboghoch