Summary
Overview
Work History
Education
Skills
Languages
Timeline
PROJECTS
Generic

MOHAMMAD NOUR AL-KHUSHEINY

Amman,AM

Summary

Customer-focused and adaptable professional with a Higher National Diploma in Civil Engineering and a strong background in customer service, logistics, and business operations. Known for delivering excellent service through live chat, phone, and in-person support. Skilled in handling fast-paced environments, resolving issues efficiently, and ensuring high customer satisfaction. Eager to join a growth-oriented team where I can apply my communication, coordination, and technical skills.

Overview

7
7
years of professional experience

Work History

Customer Experience Agent (WhatsApp Chat Support)

Crystal
05.2025 - Current
  • Delivered live chat support to users via WhatsApp, resolving inquiries related to orders, payments, and app usage.
  • Documented all customer interactions and escalated technical issues when necessary.
  • Contributed to team success by maintaining consistent 97%+ customer satisfaction ratings.
  • Assisted customers with inquiries, ensuring timely and accurate responses.
  • Gathered customer feedback to contribute insights for service improvements.
  • Maintained up-to-date knowledge of company policies and procedures for effective support delivery.

Cashier & Customer Service

2 Jars, Restaurant
03.2024 - 12.2024
  • Processed over 100 transactions daily using a digital POS system.
  • Handled cash, credit payments, and refunds with 100% accuracy.
  • Assisted customers in resolving issues and maintaining a welcoming café environment.
  • Balanced cash drawer and closed register with zero discrepancies.
  • Processed customer transactions efficiently using point-of-sale systems.

Courier Food, Driver

Careem
03.2023 - 04.2024
  • Delivered food orders efficiently across Amman, managing over 20 deliveries per day.
  • Resolved location and delivery timing issues using customer communication and navigation tools.
  • Maintained high user ratings by ensuring accuracy and professionalism.

Customer Service Agent

Extensya Business Contact Management Solutions
11.2022 - 03.2023
  • Responded to 80+ customer calls per shift, resolving technical and service-related complaints.
  • Logged case details into the CRM system and followed up on unresolved issues.
  • Achieved a high issue resolution rate while maintaining call handling efficiency.

Owner

Dragon Internet Café
02.2018 - 03.2022
  • Owned and operated a local internet café serving 50+ daily users.
  • Managed hiring, finances, inventory, and technical troubleshooting.
  • Increased customer retention through community events and promotions.

Education

Higher National Diploma - Civil Engineering

Luminus Technical University College (LTUC)
02-2019

Skills

  • Strong customer service & communication
  • AutoCAD, Revit & Microsoft Office
  • Time management & multitasking
  • Chat and call support handling
  • POS & CRM tools (basic)
  • Fluent in both Arabic and English

Languages

English
Upper intermediate (B2)
Arabic
Bilingual or Proficient (C2)

Timeline

Customer Experience Agent (WhatsApp Chat Support)

Crystal
05.2025 - Current

Cashier & Customer Service

2 Jars, Restaurant
03.2024 - 12.2024

Courier Food, Driver

Careem
03.2023 - 04.2024

Customer Service Agent

Extensya Business Contact Management Solutions
11.2022 - 03.2023

Owner

Dragon Internet Café
02.2018 - 03.2022

Higher National Diploma - Civil Engineering

Luminus Technical University College (LTUC)

PROJECTS

3D House Modeling (Student Project)

  • Created a detailed 3D residential house using AutoCAD and Revit.
  • Applied architectural and structural design principles to digital modeling.
  • Collaborated with peers to ensure accuracy and presentation.

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MOHAMMAD NOUR AL-KHUSHEINY