Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Courses
Timeline
Mohammad Alzuraiqi

Mohammad Alzuraiqi

Cash Management Manager - CIB Global Solutions
Amman

Summary

Banking professional with background across cash management, transaction banking, and corporate and institutional banking. Manages client onboarding and supports product development, training, and solution implementation. Experienced in UAT, BRDs, and ongoing support for regional transaction banking services.

Overview

2
2
Languages
3
3
Certificates
5
5
years of professional experience

Work History

Cash Management Manager - CIB Global Solutions

Bank Of Jordan
Amman
11.2025 - Current
  • Manage and grow cash management sales by building strong client relationships and providing recommendations to support client growth.
  • Promote digital banking services (BOJ Business), train clients, and support onboarding.
  • Support RMs and CSG teams with client requests, documentation, and daily operations.
  • Handle client issues and decide on the right action (ticket, change request, or escalation), with proper follow-up.
  • Support new product launches, including client onboarding and follow-up.
  • Conduct client visits, prepare meeting reports, and deliver clear presentations.
  • Promote and manage cash management solutions (POS, e-commerce, CDM, cards, escrow, call accounts, Host-to-Host).
  • Follow up on all client activities and keep records updated in shared systems.
  • Support development and improvement of cash management products based on client needs and feedback.
  • Prepare Business Requirement Documents (BRDs) to clearly define product requirements.
  • Lead user testing (UAT) for new products.
  • Monitor product performance and suggest improvements.
  • Coordinate with IT and operations teams to ensure smooth product delivery.

Digital Onboarding Senior Associate

Capital Bank
Amman
06.2024 - 11.2025
  • Onboard and activate the Online banking channels for Institutional Banking customers.
  • Conduct training sessions for Institutional Banking customers to brief them with the features and services that can be done through the channels.
  • Participate in the digital onboarding journey which should enforce the customers to use the online banking channels instead of manual transactions.
  • Unlock users of clients, handling phone calls received, and follow all the complaints received if needed.
  • Conduct training sessions for all business teams for any new release related to the online Banking channels.
  • Participate in the testing related to online Banking channels for all countries 'Jordan, Iraq and KSA'.
  • Participate in preparing the needed CRs/BRDs based on the business requirements.
  • Submit daily reports of the work progress to the direct manager.
  • Ensure the safety and security of the department and information.

Transaction Banking - CIB

Arab Bank
Amman
03.2022 - 06.2024
  • Providing professional support to the CIB clients subscribed to the Digital and Transaction Banking products and services regionally
  • Servicing clients of AB Jordan, Lebanon, Palestine, UAE, Qatar, Bahrain and Egypt
  • Activating clients on channels
  • Follow up on utilization on channels and after-sale support
  • Troubleshooting client complaints/enquires including resetting passwords and handling lost tokens
  • Conducting service quality surveys
  • Conducting callbacks for CM transactions
  • Follow-up on payroll migration to channels
  • Cross-sell across TB products
  • Web-based training for clients and staff
  • Implementing marketing campaigns

Customer Service Representative

Al Etihad Bank
Amman
10.2021 - 02.2022
  • Provided customer support and managed accounts
  • Resolved issues using strong product knowledge
  • Handled digital banking and upselling
  • Maintained accurate records and documentation
  • Supported technical issues and fraud prevention
  • Met targets and ensured customer satisfaction

Education

Bachelor Degree - Accounting and Commercial Law

The Hashemite University, Amman, Jordan
06.2021
  • Very Good
  • GPA: 3.27

High School - Jordanian General Secondary Certificate of Education / Scientific Stream

Al-Ittihad Schools, Amman, Jordan
01.2018

Skills

Microsoft excel

Financial analysis

Project management

Customer service

Client Relationship Management

Team leadership

Training and mentoring

Customer engagement

Relationship building

Personal Information

  • Date of Birth: 1999-08-12
  • Nationality: Jordanian

Certification

Basic and Intermediate Excel, By Mr. Yahya Hussein, Excel MVP.

Courses

  • Basic and Intermediate Excel
  • Jun 2023
  • Customer Experience
  • Aug 2023
  • Certificate in Advanced Cash Management (CACM)
  • Dec 2023

Timeline

Cash Management Manager - CIB Global Solutions - Bank Of Jordan
11.2025 - Current
Digital Onboarding Senior Associate - Capital Bank
06.2024 - 11.2025
Transaction Banking - CIB - Arab Bank
03.2022 - 06.2024
Customer Service Representative - Al Etihad Bank
10.2021 - 02.2022
Al-Ittihad Schools - High School, Jordanian General Secondary Certificate of Education / Scientific Stream
The Hashemite University - Bachelor Degree, Accounting and Commercial Law
Mohammad AlzuraiqiCash Management Manager - CIB Global Solutions