Mohamed Abudayeh

In current role as a Technical Advisor at Microsoft, Am driven by passion to foster trust, promote diversity and inclusion, and drive customer-focused outcomes on a global scale. Am dedicated to achieving substantial impact that aligns with business objectives and leads to sustainable results. Am particularly interested in exploring delivery models that positively impact customer satisfaction and consumption.

As part of the Aspire People Manager Program (APM), have been responsible for supporting the career development of support engineers and implementing progressive discipline processes and corrective actions. have also successfully attracted, recruited, and retained top talent, focusing on creating an industry-leading service delivery team and fostering a diverse and inclusive work environment that enables individuals to excel in their roles.

as a Technical Advisor, effectively manage and lead a team of Support Engineers and Support Escalation Engineers, ensuring team performance aligns with organizational goals through clear metrics. Regularly engage in one-on-one meetings with Team members, conduct performance reviews, and provide ongoing feedback and coaching to enhance their communication skills, technical abilities, and efficiency in delivering both internal and customer-focused solutions.

Customer satisfaction is a key priority for me, and consistently strive to understand customer needs and deliver support services that meet their expectations in terms of speed, quality, and value. Building strong relationships with global Customer Service and Support leaders, as well as collaborating with Microsoft engineering and business leaders, has been instrumental in successfully driving impactful projects with positive business outcomes.

Am adept at managing high priority escalations and ensuring timely responses and effective resource allocation. Additionally, work closely with field teams, such as Sales, CSAM, and Customer Engineers, as well as the Azure Product Group team, to provide a seamless and connected support experience during critical events.

Furthermore, actively collaborate with the offering strategy team to design and enhance support offerings, and contribute to marketing and awareness efforts, both internally and externally, to promote support capabilities to field teams and customers.

In summary, am passionate about building trust, fostering team diversity and inclusion, and achieving customer-centric outcomes that have a global impact. Track record of success in leading teams, driving customer satisfaction, and collaborating with cross-functional stakeholders positions well to make a valuable contribution to organization.

PMP from PMI