Mohammad Zeidan
Hoover
Summary
Dedicated and results-oriented professional with a proven track record in customer relations, team leadership, and operational management. Currently pursuing CFA Level 1 to enhance analytical, financial, and strategic problem-solving skills. Seeking an opportunity in a dynamic organization where my expertise and commitment can drive measurable outcomes and contribute to its growth. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Contact Center Representative
Regions Bank
Hoover
04.2025 - Current
- Provide excellent customer service by assisting clients with banking inquiries, transactions, and account-related concerns over the phone.
- Resolve issues efficiently while maintaining a professional and friendly demeanor, ensuring high levels of client satisfaction.
- Utilize banking systems and tools to process requests, verify account information, and support daily banking operations.
- Maintain compliance with financial regulations and company policies while handling sensitive customer information.
Assistant District Manager
IHOP
Hoover
08.2019 - Current
- Analyzed sales data and generated actionable insights to improve operations and resource allocation.
- Created detailed performance reports to guide strategic decision-making and productivity enhancement.
- Collaborated with vendors and team members to maintain high operational and quality standards.
Shift Leader
Walgreens
Hoover
05.2023 - 02.2024
- Supervised daily operations, fostering team efficiency and ensuring exceptional customer service.
- Conducted on-the-job training to align staff with company policies and best practices.
- Resolved customer issues proactively, enhancing satisfaction and loyalty.
Disaster Relief Volunteer
American Red Cross
Birmingham
04.2023 - 02.2024
- Delivered individualized support to disaster-affected families, demonstrating empathy and effective communication.
- Coordinated with emergency services and community organizations to streamline relief efforts.
- Ensured accurate documentation, maintaining confidentiality and adherence to organizational standards.
Education
Bachelor of Science (B.S.) - Communications, Finance
University of Alabama at Birmingham
Birmingham, AL12.2025
Skills
- Client Relationship Management
- Analytical & Problem-Solving
- Leadership & Team Development
- Operational Excellence
- Time Management
- Financial analysis
- Market research
- Problem solving
- Multitasking Abilities
- Microsoft office
Certification
CFA Level 1, In Progress
Languages
- Arabic
- English
Timeline
Contact Center Representative
Regions Bank
04.2025 - Current
Shift Leader
Walgreens
05.2023 - 02.2024
Disaster Relief Volunteer
American Red Cross
04.2023 - 02.2024
Assistant District Manager
IHOP
08.2019 - Current
Bachelor of Science (B.S.) - Communications, Finance
University of Alabama at Birmingham
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