Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Mohammad Zeidan

Hoover

Summary

Dedicated and results-oriented professional with a proven track record in customer relations, team leadership, and operational management. Currently pursuing CFA Level 1 to enhance analytical, financial, and strategic problem-solving skills. Seeking an opportunity in a dynamic organization where my expertise and commitment can drive measurable outcomes and contribute to its growth. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Contact Center Representative

Regions Bank
Hoover
04.2025 - Current
  • Provide excellent customer service by assisting clients with banking inquiries, transactions, and account-related concerns over the phone.
  • Resolve issues efficiently while maintaining a professional and friendly demeanor, ensuring high levels of client satisfaction.
  • Utilize banking systems and tools to process requests, verify account information, and support daily banking operations.
  • Maintain compliance with financial regulations and company policies while handling sensitive customer information.

Assistant District Manager

IHOP
Hoover
08.2019 - Current
  • Analyzed sales data and generated actionable insights to improve operations and resource allocation.
  • Created detailed performance reports to guide strategic decision-making and productivity enhancement.
  • Collaborated with vendors and team members to maintain high operational and quality standards.

Shift Leader

Walgreens
Hoover
05.2023 - 02.2024
  • Supervised daily operations, fostering team efficiency and ensuring exceptional customer service.
  • Conducted on-the-job training to align staff with company policies and best practices.
  • Resolved customer issues proactively, enhancing satisfaction and loyalty.

Disaster Relief Volunteer

American Red Cross
Birmingham
04.2023 - 02.2024
  • Delivered individualized support to disaster-affected families, demonstrating empathy and effective communication.
  • Coordinated with emergency services and community organizations to streamline relief efforts.
  • Ensured accurate documentation, maintaining confidentiality and adherence to organizational standards.

Education

Bachelor of Science (B.S.) - Communications, Finance

University of Alabama at Birmingham
Birmingham, AL
12.2025

Skills

  • Client Relationship Management
  • Analytical & Problem-Solving
  • Leadership & Team Development
  • Operational Excellence
  • Time Management
  • Financial analysis
  • Market research
  • Problem solving
  • Multitasking Abilities
  • Microsoft office

Certification

CFA Level 1, In Progress

Languages

  • Arabic
  • English

Timeline

Contact Center Representative

Regions Bank
04.2025 - Current

Shift Leader

Walgreens
05.2023 - 02.2024

Disaster Relief Volunteer

American Red Cross
04.2023 - 02.2024

Assistant District Manager

IHOP
08.2019 - Current

Bachelor of Science (B.S.) - Communications, Finance

University of Alabama at Birmingham
Mohammad Zeidan