Mohammad Yasin
Mangment
Amman,Jordan
Summary
Dynamic Operations Manager with a proven track record at Self, enhancing operational efficiency and customer satisfaction. Expert in strategic partnerships and project management, coupled with a natural leadership ability, led to significant performance improvements. Skilled in negotiation and cross-functional communications, achieving notable cost reductions and fostering a culture of accountability and growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manger/Operations Manager
Self
Usa
10.2008 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Increased profit by streamlining operations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
CPA Course - Auditing
Ernst And Young
Amman JordanBachelor - Accounting And Business Management
Al Ahlia University
Amman, Jordan06.1997
Skills
Cost reduction strategies
Additional Information
fluent in English/arabic
A US Citizen and reside in Jordan and Washington state
Languages
English
Upper intermediate (B2)
Certification
Manger food handling ang management /how to serve
Timeline
Manger food handling ang management /how to serve
03-2024
Manger/Operations Manager
Self
10.2008 - Current
CPA Course - Auditing
Ernst And Young
Bachelor - Accounting And Business Management
Al Ahlia University
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