Mohammad Yasin
Mangment
Amman,Jordan
Summary
Dynamic Operations Manager with a proven track record at Self, enhancing operational efficiency and customer satisfaction. Expert in strategic partnerships and project management, coupled with a natural leadership ability, led to significant performance improvements. Skilled in negotiation and cross-functional communications, achieving notable cost reductions and fostering a culture of accountability and growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manger/Operations Manager
Self
Usa
10.2008 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Increased profit by streamlining operations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
CPA Course - Auditing
Ernst And Young
Amman JordanBachelor - Accounting And Business Management
Al Ahlia University
Amman, Jordan06.1997
Skills
Cost reduction strategies
Strategic partnerships
Complex problems analysis
Cross-functional communications
Project Management
Natural leader
Vendor sourcing
Work flow planning
New product introductions strategies
Business administration
Supply chain distribution
Raw materials, packaging and production
Project planning and development
Supply chain logistics
Supply Chain Management
Negotiation
Purchasing and procurement
Finance background
Data analysis
Risk management
Fluent in [Language]
Budgeting and forecasting
Customer relations specialist
Contract Management
Sales background
Expense reports
Business planning
Logistics Management
Startups and turnarounds background
Unsurpassed work ethic
Performance Evaluations
Cost reduction and containment
Employee relations and conflict resolution
Lean manufacturing and quality systems
Operations management
Financial Management
Staff Management
Report generation
P&L Management
Contract Negotiation
Recruitment
Effective leader
Relationship building
Employee reviews
Coaching and mentoring
Scheduling
Employee scheduling
Budget development
Staff training/development
Additional Information
fluent in English/arabic
A US Citizen and reside in Jordan and Washington state
Languages
English
Upper intermediate (B2)
Certification
Manger food handling ang management /how to serve
Timeline
Manger food handling ang management /how to serve
03-2024
Manger/Operations Manager
Self
10.2008 - Current
CPA Course - Auditing
Ernst And Young
Bachelor - Accounting And Business Management
Al Ahlia University