Mohammad Taiseer
Sales and Marketing Professional
Amman
Summary
With over six years of experience, consistently delivering exceptional customer support and surpassing sales goals. Strong communication skills utilized to understand customer needs, swiftly resolve issues, and build lasting relationships. Successfully promoted products and services through persuasive techniques, resulting in increased sales. Maintained accurate records of customer interactions and collaborated with team to consistently meet sales targets. Unwavering focus on customer satisfaction and continuous improvement of service quality fostering customer loyalty and driving revenue growth.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Service Sales Representative
Alrosan for Customs Clearance
06.2023 - 12.2024
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted service demonstrations to educate customers on features, benefits, and competitive advantages.
- Promote customs clearance services among competitors in the market and attract new customers.
- Contributed to sales growth by upselling services based on individual customer
requirements. - Developed rapport with customers through
active listening skills, leading to higher retention rates and positive feedback from clients. - Responded to customer requests for services and company information.
- Managed high-stress situations effectively,
maintaining professionalism under pressure while resolving disputes or conflicts.
Sales and Customer Services Specialist
Sita Group for Tourism
02.2020 - 06.2023
- Setting Sales Goals and Developing Sales Strategies to achieve Tourism project goals In Turkey
- Recruit, train, and manage sales teams, including setting performance targets and providing coaching and mentoring
- Foster and maintain relationships with key clients, ensuring customer satisfaction, addressing concerns, and identifying opportunities for upselling or cross-selling
- Analyze sales data and use this information to refine sales strategies and optimize the Turkey project's sales processes
- Assess the performance of sales representatives against targets and objectives, providing feedback, coaching, and implementing performance improvement plans when necessary
- Assist with cross-selling and upselling traveling Programs and Services to New customers In Turkey
- Listen to customer inquiries, concerns, and requests, and provide accurate and timely solutions
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Established solid partnerships with key stakeholders throughout the organization to ensure seamless service delivery and alignment with company objectives.
Tourism and Traveling Programs Salesman
World Wide Project Management
10.2018 - 02.2020
- Identifying potential customers, researching target markets, and generating leads through various channels such as phone calls, networking, referrals, online research and face-to-face meeting
- Developing relationships with customers to understand their Tourist needs, address concerns, and build trust through effective communication, active listening, and providing tailored solutions
- Demonstrating the features, advantages, and benefits of Tourism and traveling programs services to potential Customers
- Engaging in negotiation processes to reach mutually beneficial agreements by offering competitive pricing, and closing deals effectively
- Managing administrative tasks such as preparing sales reports, maintaining customer databases, updating CRM systems, and handling documentation related to Tourism and traveling programs
- Staying updated on products knowledge, programs developments, and sales techniques to enhance sales performance and adapt to changing market dynamics
Education
Diploma in Accounting - Accounting
Albalqa Applied University
Amman 03.2019 - 03.2021
General Certificate of Secondary Education - Secondary Education
Al Asala Wal Moasarah Schools
Amman 09.2017 - 09.2019
Skills
Customer Services
Sales Specialist
- Digital Marketing
- Leadership Skills
- Microsoft Office
- Quality Control
- Social Media
Challenging Spirit
- Teamwork
Sales Development
Time Management
Client Service
Timeline
Service Sales Representative
Alrosan for Customs Clearance
06.2023 - 12.2024
Sales and Customer Services Specialist
Sita Group for Tourism
02.2020 - 06.2023
Diploma in Accounting - Accounting
Albalqa Applied University
03.2019 - 03.2021
Tourism and Traveling Programs Salesman
World Wide Project Management
10.2018 - 02.2020
General Certificate of Secondary Education - Secondary Education
Al Asala Wal Moasarah Schools
09.2017 - 09.2019
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