MOHAMMAD SHAHIN
Amman
Summary
A highly motivated person seeking an opportunity to work within a reputable organization where I can utilize my skills and abilities and achieve professional growth while being resourceful, innovative and flexible, to add valuable assets to the organization as an active member
Overview
8
8
years of professional experience
Work History
Sr. C-Ops Associate- Rule Writer
AMAZON
AMMAN
01.2024 - Current
- Developed and implemented rule-based syntax to accurately classify products into their respective categories, ensuring compliance with regulatory standards and internal policies.
- Utilized AI ARTEMIS by Amazon to enhance the efficiency and precision of rule writing during the rationalization phase, improving overall accuracy and reducing time to market.
- Conducted regular audits and reviews of classification rules to identify and correct errors, ensuring products are correctly categorized and compliance is maintained.
- Collaborated with cross-functional teams to refine and adjust product classification rules based on evolving regulatory requirements and business needs.
- Performed in-depth analysis and troubleshooting of rule logic to identify discrepancies or inaccuracies in product classifications.
- Provided insights and recommendations for improving rule-writing processes, contributing to more efficient workflow and enhanced accuracy in product categorization.
- Maintained detailed documentation for each rule and classification system to support transparency, audits, and future updates.
- Assisted in training team members on the application and interpretation of classification rules and syntax, ensuring consistency across all departments.
- Stayed current with industry standards, regulatory changes, and best practices to ensure the system remains compliant and efficient.
Sr. C-Ops Associate-Trainer & Onboarding Speciali
AMAZON
AMMAN
07.2022 - Current
- Conducted comprehensive training sessions for new hires, ensuring they are equipped with the knowledge and skills required for their roles.
- Developed and facilitated refresher training programs for both new hires and existing employees, fostering continuous learning and skill development.
- Designed and implemented on-the-job training (OJT) programs, ensuring employees meet performance and quality standards before transitioning to live production environments.
- Assessed trainee performance during OJT to identify areas for improvement, and provide targeted coaching.
- Collaborated with department heads to tailor training content to align with operational requirements and business goals.
- Monitored and evaluated training effectiveness, using feedback to refine and enhance training modules and delivery methods.
- Created and maintained detailed training documentation and resources to support ongoing employee development.
- Delivered training in various formats, including in-person sessions, virtual workshops, and hands-on demonstrations, ensuring accessibility and engagement.
- Fostered a positive and supportive learning environment that encouraged employee participation, questions, and continuous improvement.
Sr. C-Ops Associate
Amazon
Amman
01.2021 - Current
- - Classify products based on standard operating procedures within task metrics such as Quality, Productivity and SLA
- - Write syntaxes which auto-classify similar products under a specific policy
- - Respond to product compliance issues raised by internal and external stakeholders such as Vendor Managers, Area Managers or Amazon Selling Partners
- - Initiate and implement initiatives to enhance process, quality, efficiency and customer experience
- - Conduct training and mentoring sessions for colleagues
- - Analyze quality and process issues to determine and implement corrective and preventive actions
Relationship officer
Invest Bank
Amman
01.2019 - 01.2021
- - Collaborate with Private Banker to assist clients in accomplishing wealth management objectives
- - Develop and maintain a professional understanding of the customer base to assist bankers in deepening current relationships
- - Perform as key contact for selected customer relationships under Banker guidance
- - Initiate apt activities to ensure an on-time and scheduled response to customers
- - Ensure to alert Banker with respect to any delays along with potential issues
- - Support to open and link new accounts on One Source
- - Provide assistance to Banker to attain approval on new account openings
- - Review independently all documents and link entire customer accounts to the suitable relationship
- - Provide securities details, quotes and valuations to customers
Customer Relations Officer
Al-Nisr Al-Arabi Insurance Company
Amman
01.2017 - 01.2018
- - Build relationships with key employees among customers
- - Create plans to address clients' business needs
- - Advise clients on creating profitable processes
- - Schedule regular meetings with customers to ensure they are satisfied
- - Act as point of contact for complaints and escalate issues as appropriate
- - Help sales team up-sell or cross-sell services and products
- - Ensure both the company and clients adhere to contract terms
- - Study the competition to find new ways to retain customers
- - Set sales and revenue targets and work diligently to meet them
- - Collaborate with internal teams (e.g
- Sales, engineers, senior management) to address customers' needs
Education
ASP.NET MVC -
Pioneers academy
Amman03.2025
B.Sc. - Computer Science
University of Jordan/ King Abdullah II School for Information Technology (KASIT)
Amman01.2017
Skills
- Communication Skills
Strong written and verbal communication skills for effective interaction with clients, colleagues, and stakeholders - Problem Solving & Critical Thinking
Ability to analyze complex situations and develop creative solutions to challenges - Leadership and team collaboration Proven experience in leading and motivating teams, with a focus on fostering a collaborative work environment
- Critical thinking the ability to analyze, evaluate, and synthesize information objectively to make informed decisions and solve complex problems effectivelydecisions and solve complex problems effectively
- Problem-solving skills involve the ability to analyze situations, identify solutions, and implement effective strategies to overcome challenges
- Creativity skills involve thinking outside the box, generating innovative ideas, and finding unique solutions to problems
- Project management involve planning, organizing, and overseeing projects to ensure they are completed on time, within budget, and meet objectives
Languages
Arabic Mother Tongue
English Communicational
Personal Information
- Date of Birth: 05/29/1995
- Gender: Male
- Marital Status: Single
Timeline
Sr. C-Ops Associate- Rule Writer
AMAZON
01.2024 - Current
Sr. C-Ops Associate-Trainer & Onboarding Speciali
AMAZON
07.2022 - Current
Sr. C-Ops Associate
Amazon
01.2021 - Current
Relationship officer
Invest Bank
01.2019 - 01.2021
Customer Relations Officer
Al-Nisr Al-Arabi Insurance Company
01.2017 - 01.2018
ASP.NET MVC -
Pioneers academy
B.Sc. - Computer Science
University of Jordan/ King Abdullah II School for Information Technology (KASIT)
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