Microsoft
Mohammad Shahin
System Administrator
Amman,AM
Summary
Meticulous System Administrator with experience in Microsoft system and server administration. Proven skill in quickly and effectively remedying issues to bring servers back to functionality after crashes. Strong communication and interpersonal skills with ability to explain technical concepts to non-technical audiences.
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work History
System Administrator
Zain For Telecommunications
Amman, JO-AM
11.2020 - Current
- Worked with users to determine areas of technology in need of improved usability.
- Evaluated latest technology innovations and adopted cost-effective, useful solutions.
- Led server infrastructure development, quality assurance, staging and production systems.
- Made recommendations regarding information technology infrastructure overhauls.
- Installed and upgraded [Type] internal and third party software.
- Planned and implemented [Type] upgrades to system hardware and software, resulting in [Result].
IT Service Delivery and Infrastructures
Zain For Telecommunications
09.2017 - 11.2020
- IT Service Delivery and Infrastructure.
- Install, modify, and repair computer hardware and software also printers.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Monitoring and maintaining computer systems and networks.
- Setting up new users' accounts and dealing with password issues.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Excellent commands of using latest MS operating systems.
IT Clerk
Carrefour Jordan, Al-Futtaim Group
10.2013 - 05.2014
- Troubleshoot the point of sales and scales, and sending force price by networking using local networks and virtual LANs on the domain.
- Add new users on the system and remove the others depending on email from the human resource.
- Troubleshoot printers and LDT (Laser Data Transfer) by formatting and install new software.
- Knowledge Stations (Ministry of communications and information technology.
Trainee & trainer
06.2012 - 06.2013
- Knowledge Stations is an institute for the Ministry of Information Technology and Communications, where I was delivering courses in:.
- ICDL.
- Typewriting.
Petra Express
10.2011 - 06.2012
- Archiving and documenting contracts and other documents for big companies like Orange, banks, … etc.
- S COMPLETED AN D/ OR CERTIFICATION.
- MCSA\ Windows Server 2012 R2.
- MCITP\Enterprise Administrator.
- CCNA \routing and troubleshooting the networks LAN & WAN.
Education
Bachelor of Science - Computer Science
Philadelphia University
Amman-Jerash 07.2008 - 09.2011
Skills
Microsoft ExchangeComputer maintenance and assembling PCs and formattingInstalling Operating Systems: Windows 7, Windows Servers 2008 R2 and 2012 R2Install, modify, and repair Microsoft office 2003Troubleshooting All calls that received from End Users “ Computers ,Laptops, Printers, scanner, Internet, Applications, Proxy”Excellent commands of using latest MS operating systemsOperating Systems: Windows 7, Windows Servers 2000, 2003, 2008 R2 and 2012 R2
Microsoft office 2003, 2007, 2010 , 2013 and Office 365
VoIP (Voice Over IP), Exchange, FAX over InternetHardwareComputer maintenanceComputer peripheralsComputer hardwareTechnical assistanceTelecommunicationsVoIPWANHardware knowledge
Infrastructure planning
Program installations
System upgrades
Technical Support
User support
Hardware and software installation
Virtualization
Technical specifications
Troubleshooting
Additional Information
Courses:
ITIL v4
MCSA\ Windows Server 2012 R2
MCITP\Enterprise Administrator
CCNA \routing and troubleshooting the networks LAN & WAN
Soft Skills\ Communication and Presentation skills
Software
Timeline
System Administrator
Zain For Telecommunications
11.2020 - Current
IT Service Delivery and Infrastructures
Zain For Telecommunications
09.2017 - 11.2020
IT Clerk
Carrefour Jordan, Al-Futtaim Group
10.2013 - 05.2014
Trainee & trainer
06.2012 - 06.2013
Petra Express
10.2011 - 06.2012
Bachelor of Science - Computer Science
Philadelphia University
07.2008 - 09.2011