Mohammad Sammour
Workshop Supervisor
Amman
Summary
An experienced Mechanical Automotive Engineer with five years of hands-on expertise in workshop supervision, warranty management, technical support, communication, and pre-delivery inspections.
Career has been shaped by working with startup companies, providing with a diverse and dynamic skill set.
The challenges of startup environments have honed ability to excel under high-pressure conditions, fostering resilience, adaptability, and strong problem-solving skills. These experiences have molded into a dedicated professional who thrives in fast-paced settings and is committed to delivering exceptional results in every aspect of automotive engineering and after sales operations and services.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Group Workshop Supervisor
Laith Al-Obaidi Group
Amman, Amman Governorate
08.2023 - Current
- Maintained neat and clean work areas to maximize efficiency and safety
- Controlled costs by effectively managing supplies and labor hours.
- Maintained a safe and organized work environment by enforcing strict adherence to safety protocols and guidelines.
- Improved workshop efficiency by implementing streamlined processes and optimizing workflow.
- Managed workshop schedules and resources, ensuring timely completion of projects within budget constraints.
- Enhanced team productivity by providing regular training and development opportunities for staff members.
- Utilized specialized tools, diagnostic equipment and software to diagnose and troubleshoot complex mechanical issues.
- Developed comprehensive progress reports detailing project status, resource allocation, and potential obstacles for management review.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Trained workers in proper methods, equipment operation and safety procedures.
- Provided feedback to workers on job performance and safety procedures.
- Communicated with stakeholders on job milestones.
- Assisted in recruiting and hiring new construction and extraction workers.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Managed approximately 30 Technical and engineers team.
Workshop Supervisor & Warranty Administrator
MG Motors Jordan (MESC)
Amman, Amman Governorate
01.2020 - 08.2023
- Implemented preventive, corrective, and predictive maintenance policies.
- Controlled costs by effectively managing supplies and labor hours.
- Maintained a safe and organized work environment by enforcing strict adherence to safety protocols and guidelines.
- Improved workshop efficiency by implementing streamlined processes and optimizing workflow.
- Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
- Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Monitored factory recalls and announcements to stay on top of changes.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Facilitated open lines of communication between team members, fostering greater collaboration and problem-solving capabilities.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Documented faults and bugs for referral to development staff for use in updates.
- Managed approximately 16 Technical and engineers team.
- Checked equipment to determine if maintenance was required.
- Maintained neat and clean work areas to maximize efficiency and safety.
- Conducted regular safety audits of the workshop facilities identifying potential hazards and ensuring compliance with OSHA regulations.
- Managed workshop schedules and resources, ensuring timely completion of projects within budget constraints.
- Implemented cost-saving initiatives that improved overall profitability without compromising product quality or customer satisfaction.
- Monitored quality control measures to ensure all products met company standards before being shipped out to customers.
- Designed custom storage solutions for the workshop that maximized space utilization while maintaining organization.
- Optimized inventory levels through careful monitoring and forecasting of supply needs, reducing costs associated with excess stock or shortages.
Education
Bachelor - Mechanical Engineering
Al-Balqa Applied University
Amman, Jordan 09.2013 - 06.2017
Skills
High communication skills
Team leadership
Time management
Team building
Operation Management
Problem solving
Workshop Management System
Vehicle Repairs and Maintenance
Training proficiency
Multitasking and organization
Performance monitoring
Maintenance management
Personal Information
- Date of Birth: 09/11/95
- Nationality: Jordanian
- Driving License: Jordanian
- Marital Status: Married
Certification
Aftersales Technical Training Aftersales Technical Training Dongfeng Motor Corporation Technical Center
Membership
Jordan Engineers Association
Timeline
Aftersales Technical Training Aftersales Technical Training Dongfeng Motor Corporation Technical Center
06-2024
Group Workshop Supervisor
Laith Al-Obaidi Group
08.2023 - Current
Gold Service Advisor Gold Service Advisor Saic Motor Co., Ltd.
01-2022
CertifieAutomotive Service Technicians And Mechanics Automotive Service Technicians And Mechanics Saic Motor Co., Ltd.d [Job Title], [Company Name] - [Timeframe]
02-2021
Workshop Supervisor & Warranty Administrator
MG Motors Jordan (MESC)
01.2020 - 08.2023
Certified [CertifiedHealth and Safety Officer (HSO) Health and Safety Officer (HSO) Ministry of Health - Jordan [Job Title], [Company Name] - [Timeframe]Job Title], [Company Name] - [Timeframe]
05-2019
Bachelor - Mechanical Engineering
Al-Balqa Applied University
09.2013 - 06.2017
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