Mohammad Samman
Amman,Amman
Summary
To contribute meaningfully within a motivated team environment, handling challenging tasks with competence. I aim to excel in achieving my professional goals while bringing valuable expertise and effective solutions to my employer.
Offering strong communication and interpersonal skills, ready to learn and grow in customer service environment. Contributes to team success by quickly adapting to new systems and processes and efficiently managing customer interactions. Ready to use and develop problem-solving and multitasking skills in call center operations role.
Overview
6
6
years of professional experience
Work History
Call Center Agent
Extensya for outsourced services
02.2023 - 03.2023
- Handled inbound and outbound calls to assist customers with inquiries, product information, and issue resolution
- I processed orders, resolved complaints, and accurately updated customer records in CRM system
- Collaborating with various departments, I ensured seamless service delivery and supported sales initiatives
- I adhered to company protocols while maintaining high customer satisfaction and performance standards
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Volunteer
Association of Ensan
01.2018 - 08.2019
- Support for children who do not have parents, in parallel with Ramadan Iftar Events for them
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Volunteer
Municipality of Greater Amman
06.2017 - 09.2017
- Helping the Municipality of Greater Amman in fixing the general atmosphere of our great city such as Plants, Sidewalks & street painting
- However, sometimes we were helping by calling and reporting the area that should be developed or fixed if there is nothing we can do from our side
Education
Tawjihi- Scientific Stream - Math, Chemistry, physics
Islamic Educational Colleague
Amman Jordan07.2022
Software Engineering - Software Engineering
Middle East University
Amman Jordan08.2022
Skills
- Team Worker
- Time Management
- Microsoft Offices
- Customer communications
- Data Entry
- Problem-solving skills
- Quality Assurance
- Language Fluency
- Call handling
- Analytical abilities
Languages
Arabic
English
Personal Information
- Date of Birth: 06/10/04
- Gender: Male
- Nationality: Jordanian
- Driving License: 3-2 private passenger vehicle
- Marital Status: Unmarried
References
Iyad Samman, General Manager at Jabri (ALnaseem for food industries and Al Huda food and sweet industries), Amman, Amman, 00962799999044
Hobbies and Interests
- Swimming
- Football
- Handball
Volunteeringactivities
- Educational Ministry Marathon Regular Participant, Educational Ministry, Amman, Amman, 01/01/19, 12/31/20
- Volunteer in Ensan Association, Association of Ensan, Amman, Amman, 01/01/18, 08/31/19, Support for children who do not have parents, in parallel with Ramadan Iftar Events for them.
- Volunteer in Municipality of Greater Amman, Amman, Amman, 06/01/17, 09/30/17, Helping the Municipality of Greater Amman in fixing the general atmosphere of our great city such as plants, sidewalks & street painting.
Hobbies
Football
Swimming
Handball
Timeline
Call Center Agent
Extensya for outsourced services
02.2023 - 03.2023
Volunteer
Association of Ensan
01.2018 - 08.2019
Volunteer
Municipality of Greater Amman
06.2017 - 09.2017
Tawjihi- Scientific Stream - Math, Chemistry, physics
Islamic Educational Colleague
Software Engineering - Software Engineering
Middle East University
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