Mohammad Qanadilo
Retail Section Manager
Amman
Summary
Innovative, Sales-driven Retail manager with 8+ years of experience, A role model for motivating employees and promoting optimal customer service across all staff teams, Demonstrated strengths in inventory organization and visual merchandising, adept at implanting strategies initiative to improve store performance and delivery exceptional retail experiences.
Overview
10
10
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Brand Executive
Chalhoub Group
Amman, Amman Governorate
02.2024 - Current
- Collaborated with cross-functional teams to develop innovative marketing materials for increased brand visibility.
- Ensured alignment of promotional activities with overall business objectives for maximum impact on revenue growth.
- Conducted thorough market research to identify industry trends and opportunities for growth.
- Led creative direction of advertising initiatives, resulting in increased ad recall and purchase intent among target audiences.
- Manage approximately 30+ employees in all sections at the store.
Deputy Manager
Cozmo
08.2023 - 02.2024
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Public Health Consultant
Japan International Cooperation Agency
02.2023 - 07.2023
- Improved community health outcomes by developing and implementing targeted public health programs.
- Utilized advanced statistical analysis techniques to identify patterns in health disparities among different population segments, informing targeted interventions development accordingly.
- Optimized resource allocation by conducting cost-effectiveness analyses of different intervention strategies, ensuring maximum impact on population health.
- Secured grant funding to support public health initiatives, enabling the expansion of vital services within the community.
- Assisted local governments in crafting evidence-based policies that addressed pressing public health concerns effectively.
Section Manager
Majid Al Futtaim Retail
01.2020 - 05.2022
- Mentored junior employees for career growth, building a strong talent pipeline for the organization.
- Resolved complex issues through root cause analysis and implementation of effective solutions tailored to specific situations.
- Fostered a positive work environment by promoting teamwork, open communication, and recognition of individual achievements.
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
- Conducted annual employee performance reviews to recognize achievements and identify areas needing improvement.
- Reduced customer complaints significantly by developing comprehensive issue resolution protocols designed to address concerns promptly and effectively.
Customer Service Supervisor
Majid Al Futtaim Retail
02.2018 - 06.2020
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Customer Service Officer
Majid Al Futtaim Retail
05.2015 - 04.2018
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Graduate Certificate - Retail Manager
Alison Online Learning
Online Platform 04.2001 -
Skills
Creative Direction
Team Collaboration
Sales Support
Marketing Analytics
Customer Engagement
Certification
CM - Certified Manager Certification
Timeline
Brand Executive
Chalhoub Group
02.2024 - Current
Deputy Manager
Cozmo
08.2023 - 02.2024
CM - Certified Manager Certification
05-2023
Public Health Consultant
Japan International Cooperation Agency
02.2023 - 07.2023
Retail business School
02-2021
Section Manager
Majid Al Futtaim Retail
01.2020 - 05.2022
Customer Service Supervisor
Majid Al Futtaim Retail
02.2018 - 06.2020
Customer Service Officer
Majid Al Futtaim Retail
05.2015 - 04.2018
Graduate Certificate - Retail Manager
Alison Online Learning
04.2001 -
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