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Proven Q/A Tester and Technical Support specialist with a track record of enhancing product performance and user experience at BEXAND. Expert in PHP, MYSQL, and front-end technologies, with strong problem-solving and communication skills. Successfully identified and resolved critical bugs.

Currently a Technical Support Engineer Tier 3 within an enterprise financial SaaS company, I thrive in Stressful situations, keeping clear and concise practices to ensure Customer Success and lasting satisfaction. Well versed with a background in various roles including, Systems Administrator, Technical Support Engineer 1 - 3, Technical Support Manager, Data Center Management Technician, Operations Engineer, Jr. Dev Ops. Offering over 10 years of progressive experience in fast paced, diverse, and dynamic; remote, office and data center environments. Always seeking opportunities of increased responsibility and any opportunity to learn and progress from hands on training and experience; or obtaining knowledge from other coworkers. I am an advocate of working with and collaborating with others; as well as working independently with great time management skill and ability to prioritize tasks to ensure lasting customer happiness and satisfaction. 10+ years of direct experience in customer success, account and hardware management, internal support, MySQL database support, enterprise environments and a wide range of security agreements and regulations. Detail-oriented, organized, highly resourceful with strong decision-making and problem solving abilities. Dependable administrator skilled at managing diverse needs in challenging, fast-paced environments. Friendly and energetic, a constant professional with remarkable communication and prioritization skills. Experience with an on call rotation, Responsible for any emergencies on off hours or holidays. Direct support and schedule maintenance for on site technicians in the field, responsible for maintaining a strict schedule to meet customer appointments for installation, troubleshooting, or new installations. Fixing and rerouting technicians as problems presented themselves throughout any given day. 5s Manager responsible for staff, equipment, scheduling, inventory, overall upkeep and maintenance, hands on support for technicians, direct customer interaction; listening and understanding their needs to provide them with the best product and service to fit their budget. Constant improvement and implementation to be the best. Knowledge of all current and upcoming products, promotions, events, and any financing that is currently offered. The ability to work under a very fast paced, stressful environment while still giving customers the best quality and service that I can provide, as well as fix or do anything possible to fix any problems that a user is facing. Training directly associated with leadership, improvement, motivation, implementation and team work. I am constantly trying to help and motivate others. Flexible Technical Support Engineer with 10+ years of experience helping clients maintain smooth operations. Expertise in computer systems and enterprise environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.

Seeking to obtain a challenging position, which will help me to deliver my best, upgrade my skills and enrich my knowledge.

Computer User Support Specialist with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Not only that, but also a complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.

Mohammad Owis

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Technical Support Manager

Technical Support Team Leader

Software Development Team Leader

Senior Web Application Developer

Web Application Developer

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Bachelor's degree / higher diploma - Computer Science and Applications

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Technical Support Team Leader

Software Development Team Leader

Senior Web Application Developer

Web Application Developer

Technical Support Manager

Bachelor's degree / higher diploma - Computer Science and Applications

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