Summary
Overview
Work History
Education
Skills
HOBBIES
Timeline
Generic

MOHAMMAD NAWAFLEH

SENIOR TECHINICAL SUPPORT
Amman,AM

Summary

1- Senior Technical Support professional with a proven track record at Jordan Modern High Technology, excelling in problem-solving and customer service. Adept at enhancing production efficiency and fostering collaboration, I thrive in fast-paced environments while maintaining a calm demeanor under pressure. Proficient in Microsoft Office, I deliver exceptional support and drive team success.

2- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

3- Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

4- Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

5- Dynamic individual with hands-on experience in { SENIOR Technical Support} and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.


Overview

8
8
years of professional experience

Work History

Senior Technical Support

Jordan Modern High Technology (MANASEER)
01.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Learned and adapted quickly to new technology and software applications.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.

Technical Support

Jordan Modern High Technology (MANASEER)
04.2019 - 12.2024
  • Provided ongoing technical support for clients, fostering trust and ensuring customer retention.
  • Provided technical support during construction phase, addressing issues promptly and minimizing delays.
  • Provided technical support for scanner equipment, troubleshooting issues as they arose.
  • Provided technical support to clients, resolving complex issues in a timely manner.
  • Provided technical support to all projects and provided research for all developmental teams.
  • Increased user satisfaction by providing timely technical support for computer-related problems.

Technical Support

Department of Statistics
08.2017 - 04.2018
  • Provided technical support during proposal development stages including estimation calculations and material takeoffs.
  • Documented standard operating procedures for consistent technical support delivery across the organization.
  • Provided technical support to other departments regarding batch-related issues or concerns.
  • Provided technical support for existing applications, diagnosing issues and implementing fixes.
  • Provided technical support for troubleshooting equipment malfunctions, minimizing downtime.
  • Provided technical support to internal teams, addressing firewall-related concerns promptly and effectively.
  • Provided technical support to the production team, troubleshooting issues and offering swift resolutions.

Education

Bachelor Degree - Computer Science

Al BALQA Applied University - Jordan
Irbid, Jordan
04.2001 -

Skills

Friendly, positive attitudePositive interpersonal skills

HOBBIES

I am seeking employment with a company where I can grow professionally and
per- sonally, using my skills for the success of the organization  in achieving  its goals
within its stimulating and challenging environment that will provide me advancement
oppor- tunities.

Timeline

Senior Technical Support

Jordan Modern High Technology (MANASEER)
01.2025 - Current

Technical Support

Jordan Modern High Technology (MANASEER)
04.2019 - 12.2024

Technical Support

Department of Statistics
08.2017 - 04.2018

Bachelor Degree - Computer Science

Al BALQA Applied University - Jordan
04.2001 -
MOHAMMAD NAWAFLEHSENIOR TECHINICAL SUPPORT