Mohammad Motleq
Aqaba
Summary
Hospitality management professional with over 11 years of experience in hotel operations, front desk, room supervision, and sales development. Strong leadership skills, problem-solving ability, and dedication to guest satisfaction. Skilled in team motivation and service quality improvement. Former business owner with solid sales and negotiation expertise.
Overview
16
16
years of professional experience
Work History
Assistant General Manager
Coral Beach Hotel
11.2024 - 06.2025
- Oversaw activities to guarantee efficient department processes.
- Oversaw recruitment processes, ensuring efficient hiring.
- Increased online ratings by optimizing guest satisfaction.
- Ensured compliance with cleanliness and quality standards.
- Generated reports to evaluate performance and oversee KPIs.
- Mentored and motivated team members to achieve challenging business goals.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Front Desk Manager -> Rooms Department Manager -> Hotel Manager
Taj Hotel
07.2020 - 10.2024
- Managed front desk operations and guest services.
- Promoted to manage rooms department and organize staff.
- Took full responsibility for hotel management.
- Controlled inventory, trained new employees, ensured room readiness.
- Developed operational procedures to increase department efficiency.
Founder - Mobile Accessories Trading Company
Private Business
08.2018 - 01.2020
- Established and managed wholesale and retail mobile accessories company.
- Oversaw marketing, sales, and distribution.
- Organized supply chain and built customer relationships.
Rooms Department Staff -> Rooms Supervisor
Palestine Plaza Hotel
05.2016 - 05.2018
- Started as cleaning staff, promoted to supervisor.
- Monitored quality, inventory, and room readiness.
- Trained team and coordinated with front desk.
Sales Development Representative
Al Bay Company
01.2014 - 03.2016
- Developed sales and customer service.
- Built long-term relationships and met sales targets.
- Implemented strategies to increase market share.
Receptionist
Commodore Hotel
12.2012 - 01.2014
- Supported daily operations across multiple departments.
- Assisted front desk, rooms, and other services as needed.
- Scheduled shifts and monitored performance quality.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Hotel Assistant - Reception and Room Service
Various Hotels
01.2009 - 10.2012
- Worked in multiple hotel roles.
- Gained initial experience in guest services and room cleaning.
Education
Bachelor's Degree - Hotel Management
Skills
Hotel Operations Management
Front Desk Leadership
Rooms Department Supervision
Recruitment and Staff Training
Guest Satisfaction Strategies
Fast and Professional Problem Solving
Strong Persuasion Skills
Business Operations and Sales Planning
Managing Bookingcom and Online Accounts
Using Sky PMS System
Time Management and Multitasking
Quality Monitoring and Reporting
Staff Motivation and Performance Follow-up
Interdepartmental Coordination
Effective Communication and Conflict Management
Certifications Courses
- Hygiene and Sanitation
- Standard Operating Procedures (SOP)
- HACCP Hazard Analysis
- First Aid Course
- Quality Control Workshop
- Customer Service
- Front Desk Basics
- Room Cleaning and Arrangement Basics
- Handling Guest Complaints
- Professional Appearance and Hotel Etiquette
- Introduction to Hotel Management Systems (e.g., Sky PMS)
- Occupational Safety in Hotel Environment
- Personal Hygiene and Disinfection in Hospitality
- Sales Skills and Upselling to Guests
- Introduction to Tourism and Travel
Timeline
Assistant General Manager - Coral Beach Hotel
11.2024 - 06.2025
Front Desk Manager -> Rooms Department Manager -> Hotel Manager - Taj Hotel
07.2020 - 10.2024
Founder - Mobile Accessories Trading Company - Private Business
08.2018 - 01.2020
Rooms Department Staff -> Rooms Supervisor - Palestine Plaza Hotel
05.2016 - 05.2018
Sales Development Representative - Al Bay Company
01.2014 - 03.2016
Receptionist - Commodore Hotel
12.2012 - 01.2014
Hotel Assistant - Reception and Room Service - Various Hotels
01.2009 - 10.2012
Bethlehem University - Bachelor's Degree, Hotel Management