Mohammad Massadeh
Operations Manager
Amman
Summary
Proven Operations Management with a track record of enhancing workflow optimization and business planning at Concentrix. Spearheaded change initiatives, achieving significant improvements in operational efficiency and employee performance. Self-motivated manager brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings +4 years background maintaining customer satisfaction and contributing to company success.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Operations Manager
Concentrix
04.2024 - Current
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Handled escalated client complaints professionally while maintaining composure under pressure situations.
- Collaborated with other departments to resolve escalated client issues.
Team Leader
Concentrix
05.2020 - 04.2024
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Operations Engineer
Samra Electric Power Company (SEPCO)
09.2019 - 03.2020
- Enhanced system performance with regular maintenance, updates, and optimization of hardware and software components.
- Improved operational efficiency by streamlining processes and implementing automation tools.
- Established key performance indicators for measuring success in operations engineering projects, driving continuous improvement efforts across the team.
- Maintained up-to-date documentation for all technical processes and procedures, fostering clear communication among team members.
Site Engineer
Kawar Energy
09.2018 - 01.2019
- Provided technical guidance to junior engineers while fostering a supportive learning environment for skill development.
- Ensured high-quality standards were maintained throughout the project lifecycle by adhering to industry best practices and codes of conduct.
- Assisted in preparing bid proposals by gathering necessary documentation such as drawings, specifications, cost estimates, and permits required for submission.
Education
Bachelor of Engineering - Electrical Power Engineering
Al-Balqa' Applied University
Amman, Jordan 09.2014 - 12.2018
Skills
Contract Management
Business Planning
P&L Management
Performance monitoring
Incidents management
Workflow Optimization
Performance reporting
Business Development
Languages
Arabic
Native language
English
Proficient
C2
Timeline
Operations Manager
Concentrix
04.2024 - Current
Team Leader
Concentrix
05.2020 - 04.2024
Operations Engineer
Samra Electric Power Company (SEPCO)
09.2019 - 03.2020
Site Engineer
Kawar Energy
09.2018 - 01.2019
Bachelor of Engineering - Electrical Power Engineering
Al-Balqa' Applied University
09.2014 - 12.2018
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