Mohammad Khatib
Guest Experience Expert
Amman
Summary
Customer experience expert with a strong background in enhancing guest experiences through personalized service and effective problem-solving. Successfully implemented initiatives to improve guest satisfaction and operational efficiency. Proven ability in communication, time management, and professional guest services. Known for strong team collaboration and adaptability to changing needs. Skilled in conflict resolution, communication, customer relationship management, and strategic problem-solving. Experienced in guest service management, consistently elevating the quality of interactions and maintaining high standards in a dynamic environment.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Guest Experience Expert
Sheraton Amman
08.2024 - Current
- Collaborated with housekeeping staff for timely room turnovers and consistently meeting quality standards.
- Monitored online reviews from past guests, identifying areas for improvement in service delivery or facility management as needed.
- Increased repeat business through exceptional customer service and attention to detail.
- Trained new team members on company policies and procedures, fostering a culture of excellence in customer service delivery.
- Provided knowledgeable support to guests regarding hotel amenities and offerings, ensuring satisfaction with available options.
Customer Experience Specialist
Crystel Call
12.2022 - 08.2024
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
- Provided personalized service, anticipating customer needs and offering tailored solutions.
Cashier
Alshaeb Roastery
02.2021 - 11.2022
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier/supervisor
Madenat Al-Qahwa
12.2019 - 12.2020
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Quickly and accurately counted drawers at start and end of each shift.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Salesman
Jewelry store
06.2018 - 12.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Upheld high standards of customer service by promoting and upselling new products and services.
Order Picker
Munir Sukhtian
01.2015 - 01.2017
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Played a vital role in meeting critical deadlines for customers due to efficient processing of expedited orders.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Increased productivity by operating various material handling equipment such as pallet jacks, forklifts, and reach trucks when necessary.
Education
High School Diploma -
Qutaibah Ben Muslem Secondary School
Amman 04.2001 -
Skills
Data entry proficiency
Exceptional communication
Patience and composure
Brand representation
Complaint handling
Multitasking Abilities
Websites
Interests
Swimming, Movies, Video games, Sports, interested in Deep philosophical and scientific ideas
Links
https://www.linkedin.com/in/mohkhatib94/
Courses
Service and life skills at Education For Employment-Jordan
Timeline
Guest Experience Expert
Sheraton Amman
08.2024 - Current
Customer Experience Specialist
Crystel Call
12.2022 - 08.2024
Cashier
Alshaeb Roastery
02.2021 - 11.2022
Cashier/supervisor
Madenat Al-Qahwa
12.2019 - 12.2020
Salesman
Jewelry store
06.2018 - 12.2019
Order Picker
Munir Sukhtian
01.2015 - 01.2017
High School Diploma -
Qutaibah Ben Muslem Secondary School
04.2001 -
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