Mohammad Khalil
Teller
Amman,AM
Summary
Versatile Banking professional uniquely successful at cross-selling bank products and services. Hardworking and outgoing team member skilled in cash handling and management principles. Impressive background in customer service, sales and banking. Addresses all questions and concerns with customer satisfaction in mind.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Teller
Zamzam Exchange
Amman, AM
01.2022 - Current
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Received loan and utility payments, sending funds to correct destinations.
- Calculated fees due, interest and change for customer transactions.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Counted, verified and handled bank deposits and armored car transactions.
- Handled various accounting transactions.
- Maintained friendly and professional customer interactions.
- Wrote and distributed customer correspondence.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Receptionist
Jawabreh Hotel
Zarqa, Zq
01.2018 - 01.2022
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided callers with address, directions, company website and related information.
Education
83 - Management Information Systems
Al Mughaira School
Zarqa City, New Zarqa 01.2013 - 07.2014
Management Information Systems
Mutah University
Alkarak, Mutah 07.2014 - 10.2018
Skills
Accounting systems and software
Loans
Compliance, banking laws and regulations
Consumer banking specialist
Financial services
Cash Handling
Cash handling expertise
Business Development
Excellent time management skills
Relationship building and management
Night and safe deposit procedures
NCR Cash recycler
Hotel reservations
Hotel information
Hotel booking
Hotel operations and management
Timeline
Teller
Zamzam Exchange
01.2022 - Current
Receptionist
Jawabreh Hotel
01.2018 - 01.2022
Management Information Systems
Mutah University
07.2014 - 10.2018
83 - Management Information Systems
Al Mughaira School
01.2013 - 07.2014