Mohammad Khaled Jbr
Customer Service Representative
Summary
Dynamic and multilingual graduate in French Language and Literature from Yarmouk University, equipped with exceptional communication and interpersonal skills. Dedicated bilingual education professional committed to delivering impactful teaching while nurturing student growth and development. Expertise in adapting lesson plans to accommodate diverse learning styles and cultural backgrounds, ensuring an inclusive classroom environment. Recognized for fostering teamwork and achieving educational goals through collaborative efforts and a flexible approach to teaching.
Overview
1
1
year of professional experience
3
3
Certifications
3
3
Languages
Work History
Customer Service Representative
Cs Mena
09.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Arabic Language Teacher
Almujam Institution
07.2025 - 08.2025
- Conducted regular assessments to monitor student progress, adjusting instructional methods as needed for optimal results.
- Supported diverse learners with tailored instruction designed to accommodate various learning styles and backgrounds.
- Maintained detailed records of student progress, utilizing data-driven insights to inform future instructional decisions.
- Enhanced student comprehension by incorporating diverse teaching methodologies and multimedia resources.
Education
Bachelor of Arts - Modern Languages - French Language And Literature
Yarmouk University
Irbid 04.2001 -
Skills
Educational facilitation skills
Enhancing student drive
Responsive to student needs
Virtual teaching resources
Dynamic educational strategies
Customer service
Problem-solving
Active listening
Product knowledge
Certification
Certified [Team leader], [Qadaway Academy]
Timeline
Arabic Language Teacher
Almujam Institution
07.2025 - 08.2025
Customer Service Representative
Cs Mena
09.2024 - Current
[Value-based Teacher Education] Training, [Mateen Academy]
03-2019
[Public speaking] Training, [Adam Academy]
04-2017
Certified [Team leader], [Qadaway Academy]
12-2015
Bachelor of Arts - Modern Languages - French Language And Literature
Yarmouk University
04.2001 -
Similar Profiles
MOHAMMAD ELAMAIREHMOHAMMAD ELAMAIREH
Customer Service Representative at CS MenaCustomer Service Representative at CS Mena
HAMZA AL-NUAIMATHAMZA AL-NUAIMAT
Customer Service Representative at CS MENACustomer Service Representative at CS MENA
Sara Al-OdehSara Al-Odeh
Turkish Content moderator at Cs menaTurkish Content moderator at Cs mena
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go