Mohammad Hasanain
Amman,AM
Summary
Dynamic leader with a proven track record at Jordan Tigers Football Academy, excelling in staff management and business development. Skilled in project management and fostering teamwork, I significantly enhanced customer satisfaction and team performance. Expert in leveraging negotiation and verbal communication skills to achieve organizational goals and drive success.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Manager
Jordan Tigers Football Academy
05.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Freelancer Engineering
Freelacer
05.2023 - Current
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Strengthened client relationships with consistent communication and timely project updates.
Football Coach
Jordan Tigers Football Academy
10.2022 - Current
- Encouraged sportsmanship and teamwork among players both on the field and during off-field activities.
- Collaborated with fellow coaches to exchange ideas, improve practice routines, and share resources.
- Prepared athletes for special competitions and tournaments.
- Fostered a positive team environment with clear communication, goal setting, and motivational strategies.
Junior Electrical Engineer
Taj Al Sapah Company
10.2020 - 04.2021
- Operated electrical test equipment.
- Investigated customer complaints and recommended solutions.
- Mitigated risks associated with high-voltage equipment operation through strict compliance with established safety protocols during maintenance activities.
- Collaborated with multidisciplinary teams to develop comprehensive electrical systems for diverse applications.
Customer Service
Mace Magic
06.2016 - 07.2018
- Implemented process improvements based on performance metrics analysis, leading to increased productivity within the department.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Described product and service details to customers to provide information on benefits and advantages.
Education
Project Management (Pmp) - Engineering
03.2023
I haven't taken the test yet
Football Training ( C ) - Sport
01.2022
Physical Preparation - Sport
01.2022
Electrical And Electronics Engineering (diploma) - Engineering
07.2020
Skills
Schedule optimization
Project Management
Negotiation
Financial Management
Sales and marketing
Creative merchandising
Verbal and written communication
Contract Management
Business planning
Job inspections
Staff Management
Business Development
Teamwork
Working under pressure
Timeline
Manager - Jordan Tigers Football Academy
05.2024 - Current
Freelancer Engineering - Freelacer
05.2023 - Current
Football Coach - Jordan Tigers Football Academy
10.2022 - Current
Junior Electrical Engineer - Taj Al Sapah Company
10.2020 - 04.2021
Customer Service - Mace Magic
06.2016 - 07.2018
Luminous - Project Management (Pmp), Engineering
Online - Football Training ( C ), Sport
Online Courses - Physical Preparation, Sport
Luminous Technical College (Ltuc) - Electrical And Electronics Engineering (diploma), Engineering