Mohammad Hasanain
Amman,AM
Summary
Dynamic leader with a proven track record at Jordan Tigers Football Academy, excelling in staff management and business development. Skilled in project management and fostering teamwork, I significantly enhanced customer satisfaction and team performance. Expert in leveraging negotiation and verbal communication skills to achieve organizational goals and drive success.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Manager
Jordan Tigers Football Academy
05.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Freelancer Engineering
Freelacer
05.2023 - Current
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Strengthened client relationships with consistent communication and timely project updates.
Football Coach
Jordan Tigers Football Academy
10.2022 - Current
- Encouraged sportsmanship and teamwork among players both on the field and during off-field activities.
- Collaborated with fellow coaches to exchange ideas, improve practice routines, and share resources.
- Prepared athletes for special competitions and tournaments.
- Fostered a positive team environment with clear communication, goal setting, and motivational strategies.
Junior Electrical Engineer
Taj Al Sapah Company
10.2020 - 04.2021
- Operated electrical test equipment.
- Investigated customer complaints and recommended solutions.
- Mitigated risks associated with high-voltage equipment operation through strict compliance with established safety protocols during maintenance activities.
- Collaborated with multidisciplinary teams to develop comprehensive electrical systems for diverse applications.
Customer Service
Mace Magic
06.2016 - 07.2018
- Implemented process improvements based on performance metrics analysis, leading to increased productivity within the department.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Described product and service details to customers to provide information on benefits and advantages.
Education
Project Management (Pmp) - Engineering
03.2023
I haven't taken the test yet
Football Training ( C ) - Sport
01.2022
Physical Preparation - Sport
01.2022
Electrical And Electronics Engineering (diploma) - Engineering
07.2020
Skills
Schedule optimization
Timeline
Manager - Jordan Tigers Football Academy
05.2024 - Current
Freelancer Engineering - Freelacer
05.2023 - Current
Football Coach - Jordan Tigers Football Academy
10.2022 - Current
Junior Electrical Engineer - Taj Al Sapah Company
10.2020 - 04.2021
Customer Service - Mace Magic
06.2016 - 07.2018
Luminous - Project Management (Pmp), Engineering
Online - Football Training ( C ), Sport
Online Courses - Physical Preparation, Sport
Luminous Technical College (Ltuc) - Electrical And Electronics Engineering (diploma), Engineering
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