Mohammad Hableh
Management and Hospitality
JORDAN ,JORDAN
Summary
JOB-SPECIFIC SKILLS &Responsibilities: - Good Judgment And Decision Making Abilities Ability To Work Under Pressure - Ability To Work Long Or Unusual Hours - Aptitude For Assessing The Needs Of Various Nationalities - Friendly And Enthusiastic - Ability In Dealing With Difficult Situation - Ability To Work With Various Teams
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Room Service
Sheraton Amman Al Nabil Hotel
Amman, Jordan, Jordan
08.2017 - 11.2019
- 1
- Kept work environments, equipment, and trays clean and sanitized for guests
- 2
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day
- 3
- Garnished completed orders and arranged foods to please customers
- 4
- Verified accuracy and quality of orders before delivery
- 5
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Team Leader
Restaurant Boho Haus
Jordan, Amman
08.2016 - 05.2018
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments
- Directed activities of team of skilled kitchen workers preparing and serving meals
- Set and oversaw weekly and special event menu plans
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Cut spending through effective inventory management and supply sourcing
Trainee
Crown Plaza Hotel
Jordan, Petra
12.2014 - 11.2015
- Kept accounts in balance and ran daily reports to verify totals.
- Planned coverage needs and organized services to support incoming special events.
- Explained details regarding property to acclimate patrons to resort environment.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Education
BBA - Hotel Management
Hussein Bin Talal University
Jordan / Maan 01.2012 - 01.2016
Skills
Microservice stacks
Accomplishments
- Restaurant Boho haus jo(Amman,Jordan –October 2016)
- Team leader1
- Resolved customer complaints involving food or beverage quality and service
- 2
- Trained food and beverage service personnel, confirming staff ability to providerecommendations and answer questions
- 3
- Worked with on-site and external party planners to create and manage beverageordering and waitstaff for small and large events
- 4
- Developed ongoing training initiative to improve beverage knowledge of servingemployees, including hourly sommelier program
- 5
- Identified areas of opportunity for beverage sales by analysing customer feedbackand product demand metrics
- Crown plaza resort Petra(Petra,Jordan –December 2014- April-2015)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Room Service
Sheraton Amman Al Nabil Hotel
08.2017 - 11.2019
Team Leader
Restaurant Boho Haus
08.2016 - 05.2018
Trainee
Crown Plaza Hotel
12.2014 - 11.2015
BBA - Hotel Management
Hussein Bin Talal University
01.2012 - 01.2016
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