Mohammad Hableh
Management and Hospitality
JORDAN ,JORDAN
Summary
JOB-SPECIFIC SKILLS &Responsibilities: - Good Judgment And Decision Making Abilities Ability To Work Under Pressure - Ability To Work Long Or Unusual Hours - Aptitude For Assessing The Needs Of Various Nationalities - Friendly And Enthusiastic - Ability In Dealing With Difficult Situation - Ability To Work With Various Teams
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Room Service
Sheraton Amman Al Nabil Hotel
Amman, Jordan, Jordan
08.2017 - 11.2019
- 1
- Kept work environments, equipment, and trays clean and sanitized for guests
- 2
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day
- 3
- Garnished completed orders and arranged foods to please customers
- 4
- Verified accuracy and quality of orders before delivery
- 5
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Team Leader
Restaurant Boho Haus
Jordan, Amman
08.2016 - 05.2018
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments
- Directed activities of team of skilled kitchen workers preparing and serving meals
- Set and oversaw weekly and special event menu plans
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Cut spending through effective inventory management and supply sourcing
Trainee
Crown Plaza Hotel
Jordan, Petra
12.2014 - 11.2015
- Kept accounts in balance and ran daily reports to verify totals.
- Planned coverage needs and organized services to support incoming special events.
- Explained details regarding property to acclimate patrons to resort environment.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Education
BBA - Hotel Management
Hussein Bin Talal University
Jordan / Maan 01.2012 - 01.2016
Skills
Microservice stacks
Food service operations
Exceptional customer service
Cash Handling
Order taking
Guest service
Food service
Customer assistance
Coaching and mentoring
Cleaning and sanitizing
Staff Training
Cash drawer management
Accomplishments
- Restaurant Boho haus jo(Amman,Jordan –October 2016)
- Team leader1
- Resolved customer complaints involving food or beverage quality and service
- 2
- Trained food and beverage service personnel, confirming staff ability to providerecommendations and answer questions
- 3
- Worked with on-site and external party planners to create and manage beverageordering and waitstaff for small and large events
- 4
- Developed ongoing training initiative to improve beverage knowledge of servingemployees, including hourly sommelier program
- 5
- Identified areas of opportunity for beverage sales by analysing customer feedbackand product demand metrics
- Crown plaza resort Petra(Petra,Jordan –December 2014- April-2015)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Room Service
Sheraton Amman Al Nabil Hotel
08.2017 - 11.2019
Team Leader
Restaurant Boho Haus
08.2016 - 05.2018
Trainee
Crown Plaza Hotel
12.2014 - 11.2015
BBA - Hotel Management
Hussein Bin Talal University
01.2012 - 01.2016