MOHAMMAD ELAMAIREH
Amman,AMa
Summary
Personable and detail-oriented individual with passion for safeguarding information systems. Proficient in network security protocols and hands-on experience with firewall management. Committed to contributing to secure and resilient cyber environment.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
CS Mena
Amman, Amman Governorate
04.2025 - 07.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
System Analyst
greater Amman municipality
03.2022 - 06.2022
- Network concept
- Ip addressing
- Subnetting
- Routing
- network cabling
- network daily troubleshooting
- basic office work and writing reports
Education
Bachelor - Information Security
Balqa Applied University
02.2019 - 07.2022
Skills
- Relationship building
Call management
Computer proficiency
Appointment scheduling
- Report generation
- Follow-up skills
- Technical support
- Active listening
- Work under pressure
- Critical thinking
- Strategic planning
- Operating systems
- Time management
- Customer relations
Certification
Cisco Certified Network Associate (CCNA)
Timeline
Customer Service Representative
CS Mena
04.2025 - 07.2025
System Analyst
greater Amman municipality
03.2022 - 06.2022
Bachelor - Information Security
Balqa Applied University
02.2019 - 07.2022
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