Dedicated professional with strong skills in event setup and customer service. Committed to maintaining a positive work environment while effectively addressing guest needs and inquiries.
Overview
2
2
years of professional experience
Work History
Banquet Waiter
The St. Regis Amman
Amman
09.2024 - 08.2025
Assisted with setup and breakdown of banquet tables and equipment.
Maintained cleanliness and organization of dining areas throughout events.
Responded to guest inquiries and requests with professionalism and courtesy.
Cleared plates from tables after meals were finished or at request of guests.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Maintained cleanliness of work area throughout shift.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Team Leader
Omar Zorba Cafe- Irbid
Irbid
08.2023 - 08.2024
Supervised daily operations and maintained efficient workflow at busy café environment.
Maintained a positive work environment that promoted collaboration between team members.
Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Multi Property Reservations Sales Agent at The St. Regis Amman Hotel & W Amman HotelMulti Property Reservations Sales Agent at The St. Regis Amman Hotel & W Amman Hotel