Mohammad Assi
Waiter
Amman/
Summary
Versatile waiter. I have experience in several locations. I have experience in managing events such as weddings and conferences. Communication skill is excellent, with a focus on satisfying the guest when holding the event.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Banquet Waiter
Movenpick Hotel
Amman
10.2022 - Current
- Arranged linens and table settings according to seating plan and event theme.
- Maintained flexible work schedule to meet event needs.
- Provided friendly, courteous service to create memorable moments for guests.
- Inspected dishes and utensils for cleanliness.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
Senior Customer Service
McDonald's
Jordan
01.2020 - 12.2022
- Escalated issues to proper supervisors when standard processes were not effective.
- Resolved concerns with products or services to help with retention and drive sales.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Developed and maintained strong relationships with customers to foster repeat business.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
Education
Associate of Applied Science - Management of Hotels, Restaurants And Events
Luminus Technical University College
Amman 10.2020 - Current
Skills
Problem Solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Banquet Waiter
Movenpick Hotel
10.2022 - Current
Associate of Applied Science - Management of Hotels, Restaurants And Events
Luminus Technical University College
10.2020 - Current
Senior Customer Service
McDonald's
01.2020 - 12.2022
Similar Profiles
Divesh GuptaDivesh Gupta
Bar Manager at Movenpick HotelBar Manager at Movenpick Hotel
Yasmin PereiraYasmin Pereira
Food and Beverage Attendant at Movenpick HotelFood and Beverage Attendant at Movenpick Hotel
Yousef FathyYousef Fathy
Pastry Commis 1 at Movenpick HotelPastry Commis 1 at Movenpick Hotel