Mohammad Assi
Waiter
Amman/
Summary
Versatile waiter. I have experience in several locations. I have experience in managing events such as weddings and conferences. Communication skill is excellent, with a focus on satisfying the guest when holding the event.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Banquet Waiter
Movenpick Hotel
Amman
10.2022 - Current
- Arranged linens and table settings according to seating plan and event theme.
- Maintained flexible work schedule to meet event needs.
- Provided friendly, courteous service to create memorable moments for guests.
- Inspected dishes and utensils for cleanliness.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
Senior Customer Service
McDonald's
Jordan
01.2020 - 12.2022
- Escalated issues to proper supervisors when standard processes were not effective.
- Resolved concerns with products or services to help with retention and drive sales.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Developed and maintained strong relationships with customers to foster repeat business.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
Education
Associate of Applied Science - Management of Hotels, Restaurants And Events
Luminus Technical University College
Amman 10.2020 - Current
Skills
Problem Solving
Teamwork Skills
Communication
Work under pressure
Technical skills
Time management
Leadership
Computer skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Banquet Waiter
Movenpick Hotel
10.2022 - Current
Associate of Applied Science - Management of Hotels, Restaurants And Events
Luminus Technical University College
10.2020 - Current
Senior Customer Service
McDonald's
01.2020 - 12.2022