Mohammad Alzuraiqi

• Onboard and activate the Online banking channels for Institutional Banking customers.
• Conduct training sessions for Institutional Banking customers to brief them with the features and services that can be done through the channels.
• Participate in the digital onboarding journey which should enforce the customers to use the online banking channels instead of manual transactions.
• Unlock users of clients, handling phone calls received, and follow all the complaints received if needed.
• Conduct training sessions for all business teams for any new release related to the online Banking channels.
• Participate in the testing related to online Banking channels for all countries "Jordan, Iraq and KSA".
• Participate in preparing the needed CRs/BRDs based on the business requirements.
• Submit daily reports of the work progress to the direct manager.
• Ensure the safety and security of the department and information.

• Company Overview: Transaction Banking
• Providing professional support to the CIB clients subscribed to the Digital and Transaction Banking products and services regionally
• Servicing clients of AB Jordan, Lebanon, Palestine, UAE, Qatar, Bahrain and Egypt
• Activating clients on channels
• Follow up on utilization on channels and after-sale support
• Troubleshooting client complaints/enquires including resetting passwords and handling lost tokens
• Conducting service quality surveys
• Conducting callbacks for CM transactions
• Follow-up on payroll migration to channels
• Cross-sell across TB products
• Web-based training for clients and staff
• Implementing marketing campaigns
• Transaction Banking

• Provided exceptional customer support and account management
• Demonstrated expertise in product knowledge
• Efficiently resolved customer problems and inquiries
• Proficient in digital banking and sales, including upselling
• Maintained accurate data entry and documentation
• Offered technical support and contributed to fraud prevention
• Consistently met call center metrics and prioritized customer satisfaction
• Committed to continuous learning and personal development