Mohammad Ali Salem
Amman
Summary
Highly motivated Service Manager with over twelve years of Automotive Service experience. Consistently drives results by building and leading high-performance teams. Excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Service Manager
Ma3aak App For Auto Service
07.2020 - Current
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service agreements (SAs), and provided detailed job training.
- Guided techs on automotive repair, tool usage and equipment operation.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
Service Manager
Tamam Auto Service
07.2018 - 07.2020
- Met with customers to discuss service needs and offer available solutions.
- Organized ongoing maintenance schedules to boost system performance.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
Service Advisor
Abdul Latif Jameel
03.2009 - 08.2017
- Maintained high customer satisfaction standards to meet or exceed targets.
- Ensure that the Service center contributes to customer satisfaction by providing optimal customer care.
- Developed estimates by costing materials, supplies and labor.
- Ensuring high quality of service work.
- Meet dealerships sales goals.
Education
Mechanical Engineering -
Faculty of Engineering Technology
Al-Balqaʼ Applied University08.2008
Skills
- Technical Support
- Business Development
- Problem-Solving
- Staff Management
- KPI Monitoring
- Quality Control
- Data Analytics
- Coaching and Mentorship
- Team Leadership
- Continuous Improvements
Timeline
Service Manager
Ma3aak App For Auto Service
07.2020 - Current
Service Manager
Tamam Auto Service
07.2018 - 07.2020
Service Advisor
Abdul Latif Jameel
03.2009 - 08.2017
Mechanical Engineering -
Faculty of Engineering Technology
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