Mohammad Ali Al Suabihi
Operation Manager
Amman
Summary
To be part of a reputable organization, and to work with a dynamic team that keeps me motivated and focused to achieve the goals of the team and the company as whole, and to be able to make a difference in the organization through the deployment of my experience, knowledge, and skills.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Operations Manager
Roma Travel & Tourism
01.2025 - Current
- Handled the purchase and management of pre-paid flight seat blocks, entered them into the booking system, and sold them to clients with responsibility for profit/loss outcomes.
- Managed two branches and reviewed all bookings to ensure correctness and proper procedure.
- Negotiated and coordinated group travel packages with airlines and hotels to secure competitive rates and availability.
- Monitored daily booking operations to ensure smooth workflow and quick issue resolution for clients.
- Trained and supervised reservation staff to maintain service standards and booking accuracy.
- Analyzed sales performance and booking trends to adjust strategies for maximizing occupancy and profitability.
Operations Manager
Murjan Travel & Tourism
01.2022 - 01.2025
- I work at Murjan Tourism and Travel as an Operations Specialist for flights and hotels, dedicated to providing exceptional travel experiences for our clients. In this role, I design comprehensive travel packages tailored to clients' needs, overseeing details from flight bookings and accommodations to organizing local activities and sightseeing tours.
- Key responsibilities include:
- Building strong relationships with travel agents in various countries to facilitate booking processes and enhance customer experience.
- Efficiently managing reservations using the Amadeus system to meet client expectations.
- I am committed to delivering high-quality services and continuously seek professional development by staying updated on the latest trends in the tourism and travel industry. Additionally, I strive to achieve the company’s goals by improving operational processes and enhancing customer satisfaction.
Coordinator Flight & Hotel
Montana Travel & Tourism
01.2019 - 01.2020
Sales showroom
Manaseer media information technology
01.2015 - 01.2016
Supervisor for customer care staff
Smart buy
01.2014 - 01.2015
Sales
Dallas Travel & Tourism
01.2012 - 01.2014
Education
Diploma training certificate - Airports Management and Aviation Science
University of Jordan
01.2012
inclusive aviation Science - undefined
Aviation pioneer Academy
01.2012
Skills
GDS Amadeus system
Tour Management
Travel Planning
Travel Coordination
Presentation Skills
Public speaking
Problem Solving
Multitasking
Positive attitude
Strong work ethics
Excellent communication skills
Adaptability, Creative, Positive and Leadership skills
Proficiency in Microsoft Word, Excel and PowerPoint
Ability to work in a multi-culture environment
Active listening
Decision making
Time Management
Researcher
Self-knowledge
Professional in using Microsoft windows & Internet
Professional in using Microsoft Office
Timeline
Operations Manager
Roma Travel & Tourism
01.2025 - Current
Operations Manager
Murjan Travel & Tourism
01.2022 - 01.2025
Coordinator Flight & Hotel
Montana Travel & Tourism
01.2019 - 01.2020
Sales showroom
Manaseer media information technology
01.2015 - 01.2016
Supervisor for customer care staff
Smart buy
01.2014 - 01.2015
Sales
Dallas Travel & Tourism
01.2012 - 01.2014
inclusive aviation Science - undefined
Aviation pioneer Academy
Diploma training certificate - Airports Management and Aviation Science
University of Jordan