Mohammad Ali

• I am also an active volunteer with the Rizwan Scout Group, driven by my passion for engaging in volunteer work. In this role, I serve as a leader, overseeing and taking responsibility for individuals within the group. This commitment is a weekly undertaking, with my involvement extending to every Thursday. This experience has not only enriched my personal growth but has also instilled in me a strong sense of responsibility and a commitment to making a positive impact in the community.

I worked at a customer service company named Extensya, which was founded on principles of dedication and commitment to providing the highest levels of service. During my tenure with the company, I consistently delivered excellent and efficient customer service solutions to a diverse clientele. I was part of a team that prioritized smooth interaction and effective communication to ensure customer satisfaction and meet their needs efficiently.

My experience at Extensya was marked by a profound understanding of customer needs and adept handling of challenges. I was committed to enhancing the customer experience by providing accurate information and comprehensive assistance. My ability to adapt quickly and work collaboratively within a team contributed to achieving the company's goals and continuously improving its services.

• I am also an active participant in a youth initiative called 'Runners.' This initiative organizes periodic seminars on various topics, including workshops on training courses or sales. Participation in these events is optional. One of the courses I attended was a Cinematic Makeup course.

• I am also a participant in the Jordan Ahli Bank's Ahli777 program, designed for university students. The program conducts training workshops and provides insights into the job market. Given my specialization in banking accounting, this experience enhances my skills in my studies and core abilities. Among the courses I attended are 'Introduction to Digital Marketing' and 'Unlocking Opportunities: Mastering CVs Creation and Optimizing Your LinkedIn Profile.' Additionally, I have worked with the bank in the field of promoting the Qawn application, an exclusive app by Jordan Ahli Bank that functions similarly to an electronic wallet, primarily marketed within universities.

• I worked at Active Gym, where I was responsible for handling reception duties. My role involved welcoming and assisting members, managing check-ins and check-outs, and providing information about gym services and programs. I developed strong communication and customer service skills, efficiently managing member inquiries and ensuring a positive experience for all visitors.

• I worked as a Guest Relations Officer at Sheraton Hotel, where I was responsible for providing exceptional service to guests, ensuring their needs and concerns were addressed promptly. My role included assisting with check-ins and check-outs, resolving guest complaints, and coordinating with various hotel departments to ensure a seamless experI also organised and facilitated engaging poolside activities, enriching the guest experience.mmendations to enhance the guest experience.

• As part of my accounting studies, I completed a mandatory internship course titled "Field Training for Accounting Students" at Greater Salt Municipality. This internship was an invaluable experience, where I learned essential skills such as handling checks, managing expenses, and auditing financial statements. The opportunity allowed me to apply theoretical knowledge in a practical setting and gain hands-on experience in the field of accounting.