Mohammad Alhijawi
Amman
Summary
With a proven track record at Sheridan Digital Marketing, I excel in strategic planning and staff supervision, enhancing client loyalty and expanding the customer base. My leadership fosters team growth and operational efficiency, embodying professionalism and a knack for talent acquisition.
Overview
3
3
years of professional experience
Work History
Branch Operations Manager
Sheridan Digital Marketing
07.2023 - Current
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
Telemarketer
Sheridan Digital Marketing
02.2023 - 07.2023
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
Customer Service Specialist
Extensya
02.2022 - 10.2022
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Customer Service Specialist
Extensya
08.2021 - 12.2021
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Education
Bachelor of Arts - French And English Languages And Literature
University of Jordan
Amman, Jordan01-2024
Skills
- Strategic planning
- Opening and closing procedures
- Staff supervision
- Compliance reporting
- Recruitment and hiring
- Talent acquisition
Languages
Arabic
Native language
English
Proficient
C2
French
Intermediate
B1
Timeline
Branch Operations Manager
Sheridan Digital Marketing
07.2023 - Current
Telemarketer
Sheridan Digital Marketing
02.2023 - 07.2023
Customer Service Specialist
Extensya
02.2022 - 10.2022
Customer Service Specialist
Extensya
08.2021 - 12.2021
Bachelor of Arts - French And English Languages And Literature
University of Jordan
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