Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Timeline
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MOHAMMAD AL-REFAI

Amman

Summary

"A cybersecurity and cloud computing professional with a strong academic foundation as a senior at Applied Science University, set to graduate this semester. Completed a 3-month internship at STS and 6 months of data analysis training. Previously worked at CSMENA on the Keeta project as a customer service agent. Proficient in ethical hacking, cloud computing, and IT systems, with certifications including CEHv12 and Huawei Cloud v5.0. Skilled in communication, teamwork, and coding, with achievements like 4th place in the ASU Capture The Flag competition. Fluent in Arabic and proficient in English, committed to continuous growth in the tech field."

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service (Agent + Support)

CSMENA
Amman
01.2023 - 12.2024
  • Assist customers by addressing inquiries, resolving issues, and providing tailored solutions to enhance satisfaction
  • Support new users with onboarding and guidance to ensure efficient adoption of the Keeta platform
  • Maintain a high level of professionalism and communication to foster trust and positive relationships with clients
  • Collaborate with team members to optimize customer service processes and achieve project goals

Customer Service Cashier

Aswaq Ain Al Sokar
Amman
01.2021 - 12.2022
  • Company Overview: Family-Owned Business
  • Managed transactions efficiently and ensured accurate handling of cash and digital payments
  • Assisted customers with inquiries, provided product recommendations, and resolved issues to enhance their shopping experience
  • Maintained inventory organization and contributed to a smooth operational workflow
  • Demonstrated reliability and a strong work ethic in a fast-paced retail environment
  • Family-Owned Business

Education

Bachelor of Arts - cybersecurity principles, cloud technologies, practical applications

Applied Science University (ASU)
Amman
12-2025

National Najd Schools
Riyadh
10-2021

Skills

  • Ethical Hacking
  • Cloud Computing
  • IT Systems
  • Communication
  • Teamwork
  • Coding
  • Network security
  • Cloud computing
  • Risk assessment
  • Customer service

Certification

  • EC-Council Certified Ethical Hacker (CEH v12) – A globally recognized certification by EC-Council, validating skills in ethical hacking, penetration testing, and cybersecurity defense techniques.
  • Cisco Cybersecurity Essentials – A foundational course from Cisco Networking Academy covering core cybersecurity concepts, threat identification, risk management, and defensive strategies.
  • NDG Linux Essentials – A certification from the Network Development Group (NDG) demonstrating proficiency in fundamental Linux operating system concepts, command-line usage, and system administration basics.
  • EC-Council SQL Injection Attacks – A certification focused on identifying, exploiting, and defending against SQL injection vulnerabilities in web applications.

Affiliations

  • Developed a secure messaging application integrating multiple encryption techniques (RSA, DES, AES) to enhance communication security. Implemented biometric authentication via fingerprint recognition for improved user verification. Designed the system architecture using UML diagrams, data flow models, and security decision trees. Focused on mitigating cyber threats, like data theft and unauthorized access, while ensuring a user-friendly and efficient experience.

Languages

  • Arabic, Fluent
  • English, Proficient

Timeline

Customer Service (Agent + Support)

CSMENA
01.2023 - 12.2024

Customer Service Cashier

Aswaq Ain Al Sokar
01.2021 - 12.2022

Bachelor of Arts - cybersecurity principles, cloud technologies, practical applications

Applied Science University (ASU)

National Najd Schools
MOHAMMAD AL-REFAI