Summary
Overview
Work History
Education
Skills
Certification
Timeline
References
Hobbies and Interests
Generic

MOHAMMAD AL-OTAIBI

Amman

Summary

Driven Systems Administrator with 7 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration. Knowledgeable system administration professional current with latest trends and technical updates available. Known for effective software licensing management and SAAS subscriptions to meet budgets and reduce costs. Excellent track record of response to system problems and data management challenges.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Infrastructure and System Administrator

Royal Jordanian Airlines
07.2024 - Current
  • Manage and maintain IT infrastructure across hybrid environments, ensuring high availability and security.
  • Administer and support VMware and Nutanix virtualization platforms.
  • Oversee the Microsoft 365 tenant including:
  • Microsoft 365 Admin Center
  • Exchange Online
  • Entra ID (Azure Active Directory)
  • Microsoft Teams & SharePoint
  • Security & compliance management

  • Administer DocuWare document management system.
  • Provide support and administration for airline industry systems, including AIMS and Amadeus.
  • Collaborate with cross-functional teams to ensure seamless operations, system upgrades, and troubleshooting.
  • Implement and monitor IT security policies to safeguard corporate data and systems.

System Administrator

Arab Jordanian Insurance Group
01.2020 - 06.2024
  • Worked with users to determine areas of technology in need of improved usability.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Provisioned new software and hardware for use, following established security policies.
  • Established network specifications and analyzed workflow, access, information and security requirements.
  • Aims Web Administrator
  • Enhanced network security by implementing a multi-layered approach to Active Directory administration.

System Engineer

Imaar Station Co.
05.2018 - 09.2019
  • Company Overview: C4I BUILDING PROJECT
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Assisted employees with resolving network problems at remote locations.
  • Developed IT policies to comply with applicable laws.
  • Increased server efficiency by optimizing Windows Server configurations and implementing timely updates.
  • Enhanced network security by employing data encryption, firewalls, and intrusion detection systems.

CCTV Engineer

Group Five General Trading and Contracting
10.2017 - 04.2018
  • Company Overview: Avenues Mall
  • Improved security measures by designing and implementing customized CCTV systems for clients.
  • Enhanced system performance by conducting regular maintenance and troubleshooting of CCTV equipment.
  • Optimized surveillance coverage with strategic placement of cameras and monitoring devices.
  • Increased client satisfaction, providing timely resolutions to technical issues and concerns.

IT Technician

Hasibat Information Technology
03.2017 - 10.2017
  • Maintained office PCs, networks and mobile devices.
  • Monitored systems in operation and quickly troubleshot errors.
  • Set up PCs, projectors and microphones for use in video conferencing rooms.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Customer Care

Platinum Cafe
01.2015 - 01.2017

Store Keeper

Al-Adasani Co.
09.2012 - 06.2013

Education

THE DEGREE OF BACHELOR - SOFTWARE ENGINEERING, Information Technology

University of Petra
01.2017

High School Diploma - undefined

High School - Al Naja'at
06.2012

Skills

  • Windows server
  • Technical Solution Development
  • Performance Testing
  • System Updates
  • Technical Writing
  • Network Troubleshooting
  • Strong interpersonal & communication skills
  • File System Administration
  • Firewall Configuration
  • Hardware and Software Installation
  • IP Addressing and Subnetting
  • VPN Configuration
  • Network Security
  • Microsoft 365
  • Microsoft Azure

Certification

  • Certificate, Microsoft Azure Fundamentals AZ-900 Pioneer Academy - Amman, Jordan
  • Certificate, Microsoft Azure Administrator Associate AZ-104 Pioneer Academy - Amman, Jordan
  • Certificate, Microsoft Azure Security Technologies AZ-500 Pioneers Academy - Amman, Jordan
  • Certificate, Azure Architect Design AZ-305 Pioneers Academy - Amman, Jordan
  • Certificate, Cyber Security Jordan Insurance Federation - Amman, Jordan
  • Certified, CCNA - CISCO SYSTEM CERTIFICATIONS
  • Certified SOC Analyst - Ec-Council
  • Certificate, MCSA 2016 - Pioneers Academy
  • Certificate, CEH V13 - Ec-Council
  • Certificate, Project Management Professional (PMP) - PMI
  • Certificate, Microsoft Project Professional - PMI

Timeline

Senior Infrastructure and System Administrator

Royal Jordanian Airlines
07.2024 - Current

System Administrator

Arab Jordanian Insurance Group
01.2020 - 06.2024

System Engineer

Imaar Station Co.
05.2018 - 09.2019

CCTV Engineer

Group Five General Trading and Contracting
10.2017 - 04.2018

IT Technician

Hasibat Information Technology
03.2017 - 10.2017

Customer Care

Platinum Cafe
01.2015 - 01.2017

Store Keeper

Al-Adasani Co.
09.2012 - 06.2013

High School Diploma - undefined

High School - Al Naja'at

THE DEGREE OF BACHELOR - SOFTWARE ENGINEERING, Information Technology

University of Petra

References

References and supporting documents are available upon request

Hobbies and Interests

Football, Chess, Travelling

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MOHAMMAD AL-OTAIBI