Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
MOHAMMAD AL-KHAWARA

MOHAMMAD AL-KHAWARA

MAAN,Jordan

Summary

Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Customer Relationship Officer

International Islamic Arab Bank
Maan, Jordan
06.2015 - Current
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Listened to customer needs to identify and recommend best products and services.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Developed training materials for new hires related to customer service practices and procedures.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Analyzed data to identify trends in customer behavior and preferences.
  • Produced sales documents, finalized deals and filed records.
  • Identified needs of customers promptly and efficiently.

Customer Service And Deposits

Jordan Islamic Bank
Maan, Jordan
05.2014 - 06.2015

Customer Service

Housing Bank For Trade And Finance
Maan, Jordan
11.2011 - 02.2013

Education

Bachelor of Accounting - Finance And Accounting

Alhussein Bin Talal University
Jordan
06-2011

Skills

  • Customer service
  • Customer relationship management
  • Team collaboration
  • Time management
  • Cross-functional teamwork
  • Performance evaluation
  • Sales strategy
  • Data analysis
  • Problem solving
  • Client onboarding
  • Quality assurance
  • Product and service solutions
  • Microsoft outlook, word, and Excel
  • Staff management

Languages

Arabic
First Language
English
Advanced (C1)
C1

Certification

ICDL

Driving License

Timeline

Senior Customer Relationship Officer

International Islamic Arab Bank
06.2015 - Current

Customer Service And Deposits

Jordan Islamic Bank
05.2014 - 06.2015

Customer Service

Housing Bank For Trade And Finance
11.2011 - 02.2013

Bachelor of Accounting - Finance And Accounting

Alhussein Bin Talal University
MOHAMMAD AL-KHAWARA