MOHAMMAD AL-KHAWARA
MAAN,Jordan
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Customer Relationship Officer
International Islamic Arab Bank
Maan, Jordan
06.2015 - Current
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Listened to customer needs to identify and recommend best products and services.
- Led team engagement to assist cross-functional departments and achieve goals.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Developed training materials for new hires related to customer service practices and procedures.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Evaluated employee job performance and motivated staff to improve productivity.
- Analyzed data to identify trends in customer behavior and preferences.
- Produced sales documents, finalized deals and filed records.
- Identified needs of customers promptly and efficiently.
Customer Service And Deposits
Jordan Islamic Bank
Maan, Jordan
05.2014 - 06.2015
Customer Service
Housing Bank For Trade And Finance
Maan, Jordan
11.2011 - 02.2013
Education
Bachelor of Accounting - Finance And Accounting
Alhussein Bin Talal University
Jordan06-2011
Skills
- Customer service
- Customer relationship management
- Team collaboration
- Time management
- Cross-functional teamwork
- Performance evaluation
- Sales strategy
- Data analysis
- Problem solving
- Client onboarding
- Quality assurance
- Product and service solutions
- Microsoft outlook, word, and Excel
- Staff management
Languages
Arabic
First Language
English
Advanced (C1)
C1
Certification
ICDL
Driving License
Timeline
Senior Customer Relationship Officer
International Islamic Arab Bank
06.2015 - Current
Customer Service And Deposits
Jordan Islamic Bank
05.2014 - 06.2015
Customer Service
Housing Bank For Trade And Finance
11.2011 - 02.2013
Bachelor of Accounting - Finance And Accounting
Alhussein Bin Talal University
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