Mohammad Al-habash
IT Operations | IT Technical Support Specialist
Summary
Aspiring professional seeking a dynamic role in Information Technology, leveraging Skills and experience to drive innovation and contribute to the success of a forward-thinking organization. With a solid foundation in Microsoft Infrastructure, Cloud, Office 365, Backup solution, virtualization, and security eager to take on challenges and continuously enhance skill set while delivering impactful solutions.
Overview
3
3
years of professional experience
2
2
Languages
Work History
IT Operations | IT Technical Support Specialist
Almaharat International School
07.2021 - 06.2024
- Installed, supported, and maintained new server hardware and software infrastructure
- Installed, configured, and upgraded PC software and operating systems
- Installed and Configured Virtual Machines (Hyper-V)
- Set up Active Directory user accounts, permissions, authorizations, and passwords
- Configured GPO, DNS, and DHCP in Windows server
- Managed network security tools, e.g., firewall, anti-virus, and intrusion detection systems
- Worked on Office365 Admin Center and other Apps
- Adhere to installation guidelines application documentation and industry best practices to deliver quality service
- Collaborate with customers to understand documents and resolve problems to moderate complexity within the designated application
- Ensured security of data, network access, and Backup systems
- Diagnosed and troubleshot hardware, software, and network issues
- Spearheaded inventory control measures to replenish and maintain IT equipment
- Trained end-users on how to set up and use new technologies
- Translated complex technical issues into digestible Language for non-technical users
Education
Bachelor of Science - Computer Science
Middle East University
Jordan 01.2017 - 2021.01
High School Diploma - undefined
Wadi Al-sir Secondary School
Amman 01.2015 - 2016.01
Skills
Problem-Solving
Excellent Communication
Microsoft Office
Troubleshooting
Solve Complex Problems
IT Systems
Multitask
undefinedTimeline
IT Operations | IT Technical Support Specialist
Almaharat International School
07.2021 - 06.2024
Bachelor of Science - Computer Science
Middle East University
01.2017 - 2021.01
High School Diploma - undefined
Wadi Al-sir Secondary School
01.2015 - 2016.01
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