MOHAMMAD AHMAD ALTAWALBEH
Madaba,Jordan
Summary
Experienced Operations Senior with a background in Aviation Management 12+ years experience growing revenue in Menzies Aviation Handling Services. Knowledgeable Operations Agent with proven expertise in managing support work for aircraft. Skilled in ensuring compliance with safety regulations and maintaining efficient airfield operations. Demonstrated strengths include effective communication, coordination of airport maintenance tasks, and development of emergency response plans. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
SENIOR OPERATIONS AGENT
Menzies Aviation Handling Services
Queen Alia International Airport, Jordan
01.2023 - Current
- Company Overview: A leading provider of ground handling services at airports worldwide. Website: [Menzies Aviation](https://www.menziesaviation.com)
- Supervise loading and offloading activities
- Communication with flight deck to answer the radio and telephone immediately and action any requests made by our clients and staff
- Ensure that the staff prepare and clean the parking bay (FOD) before and after arrival/departure of the flight
- Ensure that sufficient empty pallet trailers are collected for inbound flights
- Ensure that inbound cargo is hauled to the warehouse as soon as possible
- Arrange for crew handling and transport
- Coordinate all services required per flight
- Be at the parking bay (prepared) at least 15 minutes prior to arrival of the aircraft
- Ensure that no one opens or closes the cargo doors without the engineering steps
- Ensure that staff look after the equipment used
- Always park equipment before and after use in demarcated areas
- Report any damage done to equipment or aircraft immediately
- Never leave a delayed aircraft without a relief or the authority from the duty manager
- Check for aircraft and container damage on arrival of the aircraft
- The safety of the aircraft is your responsibility with loading or offloading
- Responsible for safe and secure turn around of our client's aircrafts
- When required moving payload in transit flights as per weight and balance requirements
- Check NOTOC as per regulations
- Deliver all required documents in all areas in terms of load control file: flight plans, meteo
- Bring correct passenger manifest to the flight
- Make sure that the correct hold version, crew, and pantry for the handled flight
- Adjust service weights as required
- Obtain cargo weights with the order of offloads as stipulated by carriers
- Calculate and send message for estimated zero fuel weight
- Calculation of baggage ULDs required and advise baggage cellar
- Completion of the load plan
- Communicate via email, cell phone, radio or verbally with load control to ensure that all baggage loaded is accounted for in the load control process
- Completion of general deck list as required by some carriers
- Retrieving flight plans
- Obtain new slots in case of delays
- Get a signed NOTOC from the captain
- Create load control file and ensure all documents are filed as required by the check list
- Make sure that all the flight messages are released as required by the carrier
- Responsible for safe and secure turn around of our client's aircrafts
- Send flight stats as required by the carrier
- Complete and sign ground handling charge notes properly and according to AHS rules; ensure all services are mentioned and approved by the airline representative
- Prepare flight files and complete required operational reports; daily flight reports, recap report and shift report
- Perform headset and marshalling activities as you will be trained by the company
- Review and check all ground handling charge notes and ensure all services are documented and approved
- Ensure SCM message is completed and sent on weekly basis as per airline requirements and request
- Supervise the performance of the operations agents during duty
- Audit flight files as requested
- Follow up with OPS office and airline stock order when needed
- Work in conjunction with all departments and ensure OTP of flights
- Direct others with knowledge of operational functions
- Review and send daily reports / ability to determine and follow up deadlines
- Encourage and maintain team cooperation through communicating with agents and leading by example
- Supervise agents; allocating OPS agents and resources as needed
- Any other task required by the management
- A leading provider of ground handling services at airports worldwide. Website: [Menzies Aviation](https://www.menziesaviation.com)
GROUND OPERATIONS AGENT
AHS
Amman
01.2016 - 01.2021
- Inspected aircraft interiors prior to departure for cleanliness and functionality of onboard amenities
- Supervised team members responsible for cleaning cabins between flights according to established standards
- Coordinated with flight crews regarding any changes in flight plans or passenger needs
- Collaborated with other departments to ensure timely arrival of necessary materials related to ground operations processes
- Ensured proper documentation was completed for each flight leg and maintained accurate records of flights
- Adhered to all safety regulations set forth by FAA and company policies during ground operations activities
- Processed paperwork related to international arrivals and departures such as customs documents, immigration forms
- Communicated effectively with airline dispatchers regarding delay information or weather updates affecting scheduled departures and arrivals
- Managed ground operations activities such as fueling, catering, deicing, marshalling and pushback operations for departing flights
CARGO AGENT
AHS
Amman
03.2014 - 01.2017
- Adhered to all safety regulations pertaining to the handling of hazardous materials
- Ensured accurate data entry into computer systems related to cargo tracking information
- Verified proper documentation for shipments including bills of lading, manifests, customs documents and other required paperwork
- Inspected cargo to ensure compliance with safety regulations prior to loading or unloading
- Resolved customer complaints promptly in a professional manner
- Organized freight according to destination requirements and established timelines for deliveries
- Coordinated the movement of goods between terminals and ensured efficient delivery of cargo items
- Prepared reports summarizing daily activity related to cargo operations
Education
Graduation Degree - Management Information Systems
University Of Petra
Amman, JordanHigh School - Information Technology
Madaba, JordanSkills
- Aviation Security
- Ramp Handling
- Cargo Acceptance
- ULD Preparation
- Coordinator
- Load Trimsheets
- Marshaling
- Headset operator
- Deicing
- Fire Safety
- Human factors
- Security Handling
- Windows Office programs
- Multi operating systems
- Microsoft Office
- Word
- Excel
- PowerPoint
- Load planning
- Problem resolution
- Operational reporting
- Cross department collaboration
- Staff training
- Operational efficiency
- Scheduling coordination
- Process documentation
- Radio communication
- Self motivation
- Coordinate communications
- Manage safety procedures
- Team collaboration
- Excellent communication
- Emergency response
- Airport security procedures
- Adaptability
- Environmental safety
- Aircraft operations procedures
- Interpersonal skills
- Safety inspections
- Security protocols
- Ramp operations
- Safety compliance
- Ground operations coordination
- Decision making
Languages
- Arabic, Mother Language
- English, C1 Advanced
Timeline
SENIOR OPERATIONS AGENT
Menzies Aviation Handling Services
01.2023 - Current
GROUND OPERATIONS AGENT
AHS
01.2016 - 01.2021
CARGO AGENT
AHS
03.2014 - 01.2017
Graduation Degree - Management Information Systems
University Of Petra