MOHAMMAD ABULFAILAT
Summary
Results-driven Director of HR and Operations with 10 years of experience leading high-performing teams and optimizing processes for efficiency and growth. Proven ability to develop and implement strategic HR and operational initiatives, resulting in improved employee engagement, reduced turnover, and increased profitability. Strong leadership, communication, and problem-solving skills with a track record of success in diverse industries.
Overview
10
10
years of professional experience
Work History
Business Development Consultant
GLG International Company, USA
11.2023 - Current
- Leveraging my 10 years of retail expertise, I bridge the gap between investors and high-potential retail businesses, providing consulting services to ensure successful investment outcomes.
- Developed and delivered comprehensive investment proposals for retail clients, highlighting market potential and financial projections.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Streamlined project workflows by identifying areas for improvement and implementing changes accordingly.
Managing Director of HR & Operations
COCO & JAY MENA
02.2021 - Current
- Successfully spearheaded the development and execution of HR and operations strategies, driving improved efficiency and sales growth in our stores across Jordan, Palestine, and Lebanon.
- Directed the recruitment, onboarding, and training of a high-performing team for the new Branches in Jordan & Lebanon, Managed all operational aspects, including developing successful marketing and sales strategies, and implementing efficient operational control procedures, to ensure a smooth and successful launch.
- Enhanced the organization's human capital planning, implementing and evaluating employee relation, HR policies, programs and practices.
- Assembled and empowered a high-performing HR & Operations team from the ground up through consistent coaching and development initiatives.
- Managed all aspects of the employee lifecycle using HRIS, including recruitment, onboarding, performance management, and benefits administration.
- Oversee all financial reports, including EBITDA and cash flow statements, to identify trends and patterns and to develop action plans to improve financial performance
- Develop and maintain strong relationships with hiring managers and stakeholders, providing guidance and support throughout the hiring process.
- Created and developed HR & Operations team out of scratch with consistent follow up and training.
- Set the base for franchise agreements with legal authorities by looking for all scenarios and situations from all angles, resulting in well-maintained franchise agreements
- Increased sales by 26% by implementing a new operational structure that includes a loyalty program, customer SMS broadcast, and well-maintained operational channels
- Introducing new methods for determine customer satisfaction by providing Delivery QR code feedback, Voice of customer and phone calls visits follow up
- Demonstrated KPI achievements, including diversity and inclusion metrics.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Manage weekly meetings with CFO & CEO, to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Guide business strategies, increasing revenue and effectively targeting new markets.
- Maintained cross-functional collaboration with the team to align different functions within the company to achieve common goals
- Led the technological transformation of the company, dispensing with traditional tools and reducing operating costs by 24% and lost time work by 20% by introducing new methods, practices, and systems, including a new HR system ( ZENHR, ORACLE )and efficient operational methods
- Reduced employee turnover by 15% through implementing a new employee engagement program.
- Developed and implemented a KPI's monitoring system that improved overall performance
- Developed and implemented a customer service strategy that improved customer satisfaction ratings from OSAT 88% To 96%
- Developed and implemented a comprehensive employee training program with HR team that increased employee knowledge and skills to have more successors.
- Ability to comprehend, analyse, and interpret various types of business documents including complex employment contracts and other legal documents.
- Maintained Strong communication, interpersonal, and negotiation skills.
- implemented a new strategy within the talent acquisition team, resulting in a 20% increase in qualified applicants.
Operations Manager
ZARA, Azadea Group
04.2014 - 02.2021
- Led a team of over 100 employees in all aspects of operational management, including planning, scheduling, staffing, training, and performance management
- Led the development of daily and weekly sales plans in alignment with the management team, leveraging weekly sales trends to identify and capitalize on opportunities
- Played a key role in the launch of ZARA's e-commerce platform in Jordan, contributing to a successful go-to-market strategy
- Successfully aligned sales and labor, resulting in the best RPH performance in the company's history
- Demonstrated a proven track record of success in developing and creating managers, with over 20 of my team members now holding managerial positions.
- Successfully managed the visits of upper management from Spain and Lebanon, ensuring that all aspects of the visits were executed flawlessly
- Led team in developing and implementing new headcount and inventory control strategies, resulting in 30% increase in stock productivity
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Surpassed Tier 1 Forecast in F/W 2019 Session by 39%, achieving a record-breaking performance
- Analyzed Key performance indicator and set action plan based on it
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up
- Conducted regular store visits to ensure compliance with company policies, procedures, and standards.
Education
Masters - Global Business
Swiss School of Business And Management
Geneva01.2022
Mini MBA - Business Administration
International Business Management Institute IBMI
01.2024
BBA - Business Administration And Management
The Hashemite University
Amman, Jordan01.2019
Skills
- Project Management
- Creative Problem Solving
- Cross-Functional Team Leadership
- Operations Management
- Recruitment and Onboarding
- Performance Management
- Corrective Action Planning
- Knowledge of HRIS (Human Resource Information System)
Personal Information
Title: Chief Operating Officer
Projects
ZARA E-commerce ZARA RFID Technology Franchise Agreement COCO & JAY Technological transformation project
Volunteer Experience
- Business Trainer - UNICEF Jordan
- Business Trainer - The Jordanian Ministry of Youth
Timeline
Business Development Consultant
GLG International Company, USA
11.2023 - Current
Managing Director of HR & Operations
COCO & JAY MENA
02.2021 - Current
Operations Manager
ZARA, Azadea Group
04.2014 - 02.2021
Masters - Global Business
Swiss School of Business And Management
Mini MBA - Business Administration
International Business Management Institute IBMI
BBA - Business Administration And Management
The Hashemite University
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