Mohammad Abu Al-Saad
Sales Executive
Amman
Summary
Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Sales Executive
TUV AUSTRIA Jordan
08.2023 - Current
- Lead Generation & Business Development Identify and reach out to potential clients who need certification services (e.g., ISO, GMP, HACCP),Research industries that require compliance certifications and target key decision-makers ,Develop strategic partnerships with consultants and industry stakeholders
- Client Consultation & Needs Assessment Understand client requirements for certification, compliance, or auditing, Educate clients on the benefits of certification for regulatory compliance and market credibility, Offer tailored certification solutions based on industry standards and client needs
- Proposal & Quotation Management Prepare customized proposals, pricing, and service agreements, Negotiate terms and close deals while ensuring compliance with internal pricing policies, Follow up on proposals and manage the sales pipeline efficiently
- Sales Target Achievement & Revenue Growth Meet or exceed assigned sales targets and KPIs (new client acquisition, revenue goals) 120k sales during 2024 in TUV Academy B2B sector, Maintain a strong sales pipeline and track conversion rates, Upsell or cross-sell additional certification services
- Relationship Management & Customer Retention Build and maintain strong relationships with clients to encourage renewals and additional certifications, Address client concerns and coordinate with technical teams for smooth certification processes, Provide ongoing support to ensure client satisfaction and compliance
- Market Research & Competitive Analysis Stay updated on certification industry trends, regulations, and competitor activities, Identify new market opportunities and suggest improvements to services, Provide insights to the marketing team for targeted campaigns , i have strong data that i have build for this industry and potential out comes
- Training Department Coordinate B2B trainings the whole process and insure customer satisfaction , Search for potential revenue through possible channels such as Tenderjo and other social media channels, Documentation through our internal tools , After sale
Customer Service Advisor
Zain jordan
11.2019 - 02.2021
- Responded to customer needs through competent customer service and prompt problem-solving.
- Key account manger
- Upsell products and services
- Ensure customer satisfaction and loyalty
- Complete call logs and reports and achieve the KPI's
- Proactively identified potential issues or trends affecting customer satisfaction, reporting findings to management.
Education
Bachelor's degree - Marketing
University of Petra
Jordan - Amman 02.2012 - 02.2017
Skills
- Communication Skills
- Outbound Calls
- Time Management
- Business development and planning
- Lead prospecting
- Customer service
- Relationship building
- Sales planning
- Sales presentations
Certification
ISO 9001 Quality management systems, CQI-IRCA, 04/01/24
Timeline
Sales Executive
TUV AUSTRIA Jordan
08.2023 - Current
Customer Service Advisor
Zain jordan
11.2019 - 02.2021
Bachelor's degree - Marketing
University of Petra
02.2012 - 02.2017
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