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MOHAMMAD ABU-ELDENIN
Zarqa ,Jordan
Summary
Experienced Sales Quality CONTROL Officer with over five years of successful experience in Quality Assurance and Technical Support . Recognized consistently for performance excellence and contributions to success in cement industry. Strengths in software and programming languages backed by studying in C.I.S .
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Sales Quality CONTROL Officer
Cementra Jordan
Al Mafraq, Jordan
09.2016 - Current
- Control the type product sold to a customer and match it with his wishes.
- Receive customer, complaints and requirements quickly.
- Follow-up sales and make sure there is no manipulation of the product or weights.
- Prepare the daily report and submit it to the department director.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Follow-up to prevent defects and errors and reduce waste in production and service provided.
Technical Support Executive
Maple Technology
Amman , Jordan
03.2016 - 09.2016
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Follow-up of the system as required and the movement of communication between customers.
- Control the system and speed meet the requirements.
- Organization, Typing, Data Entry Skills ,Attention to Detail.
- Increased customer satisfaction ratings.
Data Entry
Jaber Hamad Ibrahim & Partner Company
Zarqa, Jordan
08.2015 - 03.2016
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Managed large data projects, including workflow scheduling, data entry and accuracy verification.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Executed data verification to detect errors.
Education
Bachelor of Science - Computer Information System (CIS)
Zarqa University
Jordan 01.2010 - 01.2015
Skills
Proficient in MS Office
Software
Excel Visual Basic
Timeline
Sales Quality CONTROL Officer
Cementra Jordan
09.2016 - Current
Technical Support Executive
Maple Technology
03.2016 - 09.2016
Data Entry
Jaber Hamad Ibrahim & Partner Company
08.2015 - 03.2016
Bachelor of Science - Computer Information System (CIS)
Zarqa University
01.2010 - 01.2015
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