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MOHAMMAD ABU-ELDENIN
Zarqa ,Jordan
Summary
Experienced Sales Quality CONTROL Officer with over five years of successful experience in Quality Assurance and Technical Support . Recognized consistently for performance excellence and contributions to success in cement industry. Strengths in software and programming languages backed by studying in C.I.S .
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Sales Quality CONTROL Officer
Cementra Jordan
Al Mafraq, Jordan
09.2016 - Current
- Control the type product sold to a customer and match it with his wishes.
- Receive customer, complaints and requirements quickly.
- Follow-up sales and make sure there is no manipulation of the product or weights.
- Prepare the daily report and submit it to the department director.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Follow-up to prevent defects and errors and reduce waste in production and service provided.
Technical Support Executive
Maple Technology
Amman , Jordan
03.2016 - 09.2016
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Follow-up of the system as required and the movement of communication between customers.
- Control the system and speed meet the requirements.
- Organization, Typing, Data Entry Skills ,Attention to Detail.
- Increased customer satisfaction ratings.
Data Entry
Jaber Hamad Ibrahim & Partner Company
Zarqa, Jordan
08.2015 - 03.2016
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Managed large data projects, including workflow scheduling, data entry and accuracy verification.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Executed data verification to detect errors.
Education
Bachelor of Science - Computer Information System (CIS)
Zarqa University
Jordan 01.2010 - 01.2015
Skills
Proficient in MS Office
Troubleshooting and problem resolution
Communication and writing skills
Good communication skills in ARABIC and English
Provides technical and operational support to users
Perfected the following programming languages HTML/CSS
Jordanian driver's license
Quality control
Software
Excel Visual Basic
Timeline
Sales Quality CONTROL Officer
Cementra Jordan
09.2016 - Current
Technical Support Executive
Maple Technology
03.2016 - 09.2016
Data Entry
Jaber Hamad Ibrahim & Partner Company
08.2015 - 03.2016
Bachelor of Science - Computer Information System (CIS)
Zarqa University
01.2010 - 01.2015