Mohammad Abdullah
Customer Service
Aqaba,Aqaba
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Owner and Founder
Top 1 - Car Care Center
Aqaba, Aqaba
12.2021 - 05.2023
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
Owner and Founder
Shahid Fashion - Clothing Store
Aqaba, Aqaba
02.2019 - 06.2021
- Conducted target market research to discover customer needs and analyze competitor trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Owner and Founder
Muneer Abdullah And Partner Company
Aqaba, Aqaba
07.2017 - 06.2021
- Contributed to values, goals and strategic vision of organization.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Chaired shareholder meetings, disseminating information, and fielded questions.
- Monitored key business risks and established risk management procedures.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Car Rental Agent
Enterprise Rent-A-Car
Aqaba, Aqaba
10.2022 - 10.2023
- Continuously met or exceeded sales targets through effective communication and relationship building with clients.
- Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
- Assisted marketing efforts by participating trade shows distributing promotional materials creating awareness company's services offerings.
- Established strong relationships with local businesses to promote cross-referrals within the community.
Car Rental Agent
Arena Rental Car
Aqaba, Aqaba
10.2023 - 01.2024
Customer Service Representative
Travco Travel
Aqaba, Aqaba
03.2024 - Current
Education
High School -
Wasfi Al-tal High School
AqabaSkills
Scheduling
Consultative Sales
Paperwork Processing
Appointment Scheduling
Information Security
Call Management
Data Entry
Account updating
Report Generation
Data Collection
Product Knowledge
Customer Education
Customer Relations
Timeline
Customer Service Representative
Travco Travel
03.2024 - Current
Car Rental Agent
Arena Rental Car
10.2023 - 01.2024
Car Rental Agent
Enterprise Rent-A-Car
10.2022 - 10.2023
Owner and Founder
Top 1 - Car Care Center
12.2021 - 05.2023
Owner and Founder
Shahid Fashion - Clothing Store
02.2019 - 06.2021
Owner and Founder
Muneer Abdullah And Partner Company
07.2017 - 06.2021
High School -
Wasfi Al-tal High School