Mohamad Mahmoud ALdajeh
Call Center Agent
Amman,Jordan
Summary
At Crystel, excelled as a Call Center Agent by enhancing customer satisfaction through expert problem-solving with a KPI in average of [90-100]] and effective communication. Demonstrated exceptional multitasking and teamwork abilities, leading to significant improvements in quality control and customer support outcomes. And focused on improving call center times and quality of service with data-driven and hands-on approach. Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities.
Overview
1
1
year of post-secondary education
1
1
Certification
Work History
Call Center Agent
Crystel
12.2023 - 04.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Managed over 70 customer calls per day.
Education
Bachelor Of Computer Information System - Information Technology
University of Jordan- Aqaba
Aqaba 10.2023 - Current
Skills
Problem-solving skills
Languages
Arabic
Native language
English
Advanced
C1
Certification
Certified Agent, Crystel Company
Timeline
Certified Agent, Crystel Company
04-2024
Call Center Agent
Crystel
12.2023 - 04.2024
Bachelor Of Computer Information System - Information Technology
University of Jordan- Aqaba
10.2023 - Current
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