Mohamad Khdaish

Established communication channels with top users, providing live streaming privileges to enhance their fame. Led content operations, overseeing recruitment, training, and management of users . Managed the company database, streamlining the contract
system for new broadcasters. Enhanced user experience through feedback mechanisms, aiding in monthly target achievement. Orchestrated events for users, contributing to improved
content quality and revenues. Promoted events to encourage user participation.

• Generated innovative ideas and organized events based on
  user preferences and interests. Achieved 96% of performance goals for accuracy, speed,
  issue resolution, and agency satisfaction. Fostered communication with over 100 agencies, elevating
• I was the main host for the livestream event in the company

• Analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating, and resolving issues that are reported by users or flagged by the system
• Responsible for the quality of content on a website or platform and often work closely with companies to identify content that violates the platform's policies

• Answered daily calls from customers in a high-volume call center regarding service problems, product order progress and other concerns
• Entered orders for customers in a computer system for products or services and recorded customer information in the database
• Achieved high call quality scores each week, based on each customer's level of satisfaction after they received a resolution
• Discussed account details with customers and recommended products and services to them based on listening to their needs and interests.

• Attracts potential customers by answering product and service questions
• Suggests information about other products and services
• Opens customer accounts by recording and verifying account information
• Cancel or upgrade account information