Mohamad Dodokh
Senior Network Engineer
Amman,AM
Summary
Talented Network Engineer with 10 years of expertise in designing, deploying, troubleshooting, and maintaining LAN, WAN, wireless, security, VPN, and cloud infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs, troubleshooting, and documenting. Offering exemplary planning, project management and communication skills. Builds large-scale, flexible networks designed to adapt to changing global business realities.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
10
10
Certifications
2
2
Languages
Work History
Senior Managed Service Specialist - Network
ZainTECH
12.2023 - Current
- Providing technical expertise to prepare solutions for new/existing platforms, architecture changes, and complex migrations for cloud solutions like IaaS, FWaaS, and DRaas for clients.
- Assists in planning, design, documentation, and implementation of various systems include Cisco (routers, switches, ASA, and ACI), Fortinet (Fortigate, Fortimanager, Fortianalyzer, and FortiADC), PaloAlto firewalls, and VMware NSX-T.
- Grant Secure access for clients to their cloud environment through IPsec and SSL VPN.
- Perform network and security devices upgrade for recommended releases to have better performance and features, also to mitigate vulnerabilities.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Implement new procedures to reduce wait times and increase customer satisfaction rates in busy service environments using API and Python to automate repetitive jobs, improve quality of jobs, and decrease human errors.
- Conducted regular training sessions for staff, ensuring consistent delivery of exceptional services to customers.
- Coordinate with Operations Managers, Account Managers, and Sales team on all tasks and projects.
Senior Network Engineer (Supervisor)
Royal Hashemite Court
09.2021 - 12.2023
- Lead network team in design, install, configure, and troubleshoot IP networks and security projects on multiple platform; Catalyst (3650, 8300, 9300, 9400, 9500), ASR1k, ASR4K, Nexus (7k and 9k), ACI, Cisco Wireless Lan Controller (WLC), Cisco SDWAN, VPN, Cisco ASA, PaloAlto, Fortigate, F5 Big IP, and Cisco ISE.
- Handle Day-0 and Day-1 for underlay (L2 technologies [VLAN, DTP, VTP, STP, Inter VLAN Routing, Port-channel, and StackWise Virtual/VSS/VPC/VDC] and L3 technologies [EIGRP, OSPF, BGP, ECMP, redistribution, VRFs, traffic engineering and loop prevention]).
- Handle Day-0 and Day-1 for overlay (ACI, Nexus Dashboard, Multi-site Orchestrator, and integration with VMM.
- SDWAN/ SDA: Cisco SDWAN (vManage, vBond, vSmart, vEdge) and Cisco SDA (DNAC) knowledge and theory through PoCs.
- Wireless: Wireless network study, design, and implementation, Cisco WLC/AP (light and autonomous) configuration and administration, handling guest traffic, heat maps (Also I have basic knowledge for Aruba wireless through PoC)
- Reduced downtime for essential systems by proactively identifying and resolving network issues with help of Monitoring tools like Cisco Prime Infrastructure and Orion Solarwinds.
- Documentation: document network information using MS Excel and MS Visio, creating SOPs, and creating best practice from field notice.
- Training: Acting as mentor, supervisor, and trainer for junior and new hire engineers
- 24/7 network monitoring, incident escalation and resolution.
- Perform advanced problem determination and root-cause-analysis
- Collaborate with cross-functional teams to assess network and security requirements and develop solutions that meet business needs
- Maintain IT network assets (including spares, HW and SW) and correspondent support lifecycle
- Carry out IT network preventive maintenance.
- Development of regular reporting for both operational and strategic initiatives.
- Initiate and coordinate any required IT network service improvement plans.
Senior Customer Support Engineer
ESTARTA Solution / Cisco Technical Assist Center (TAC)
08.2020 - 09.2021
- Support customers from all around the world to troubleshoot routing issues (Static, EIGRP, OSPF, BGP, FHRP, DHCP, NAT, VRF, QoS, GRE, DMVPN) and WAN issues (PPP, PPPoE, PPPoA, xDSL, 4G) on different Cisco routing platforms (CSR, ASR, ISR), with IOS and IOS XE for all incident impact (High, Medium, and low), through:
- Understand different customer’s topologies.
- Review configuration and inform customer about possible bugs and Cisco best practices to avoid downtime and get better performance.
- Do live troubleshooting on WebEx session.
- Packet capture (SPAN, EPC for IOS and IOS XE) and debugs command.
- Provide workarounds and solutions.
- Follow SLAs to guarantee customer satisfaction.
- Root Cause Analysis (RCA).
- Interviewing candidates, acting as mentor and trainer for .new hires, and giving refreshment cycles periodically for TAC engineers.
- Document troubleshooting steps, solutions, and any related documents or links to be reference for any Cisco TAC engineer.
Network and Transmission engineer
Jordanian Armed Forces (JAF)/Special Communication Commission (SCC)
08.2014 - 08.2020
- Manage over 400 Site distributed all over the country using Microwave links, fiber links, and build IP-network and MPLS over.
- TCP/IP Networks, MW links, and Multiplexers projects; site survey, specifications, installation, configuration, integration, and troubleshooting
- Design, install, configure, and troubleshoot Cisco IP networks: Switching: LAN, VLAN, DTP, VTP, STP, MSTP, Ether-channel, FHRP (HSRP/VRRP/GLBP)
- Routing: Static, Inter VLAN Routing, EIGRP, OSPF, BGP, Redistribution
- WAN technologies: MPLS and DMVPN
- Monitoring: SNMP Design and install CCTV system
- Design and install TETRA and DMR networks.
Education
Master of Business Administration -
Amman Arab University
Jerash, Jordan 09.2014 - 05.2017
Bachelor's Degree in Electrical Engineering -
Hashemite University
Zarqa, Jordan 09.2009 - 07.2013
Skills
Project management experience
undefinedResidence Location
Marj Al-Hamam, Amman, Jordan
Personal Information
- Date of Birth: 06/14/91
- Gender: Male
- Nationality: Jordanian
- Marital Status: Married
Certification
CCIE - Cisco Certified Internetwork Expert (CCIE# 66330)
References
Available on request.
Timeline
CCNP - Cisco Certified Network Professional
08-2026
CCNA - Cisco Certified Network Associate
08-2026
CCDevA - Cisco Certified DevNet Associate
08-2026
ENSDWI - Cisco Certified Network Professional Implementing Cisco SD-WAN Solutions version 1.1
08-2026
SCOR - Cisco Certified Specialist - Security Core
08-2026
CCIE - Cisco Certified Internetwork Expert (CCIE# 66330)
03-2026
PCNSE - Palo Alto Networks Certified Network Security Engineer
12-2025
Senior Managed Service Specialist - Network
ZainTECH
12.2023 - Current
Senior Network Engineer (Supervisor)
Royal Hashemite Court
09.2021 - 12.2023
Senior Customer Support Engineer
ESTARTA Solution / Cisco Technical Assist Center (TAC)
08.2020 - 09.2021
Master of Business Administration -
Amman Arab University
09.2014 - 05.2017
Network and Transmission engineer
Jordanian Armed Forces (JAF)/Special Communication Commission (SCC)
08.2014 - 08.2020
Bachelor's Degree in Electrical Engineering -
Hashemite University
09.2009 - 07.2013
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