Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Hobbies and Interests
Timeline
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Moath Zuhd

Moath Zuhd

Amman

Summary

Experienced Functional customer support team leader bringing 4 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

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1
Certification

Work History

Functional Customer support team leader

Menaitech (Jordan)
  • Training the customer support team to be able to each one of my team to analyze customer interactions, also to be able to express their views when training their agents
  • Clarify the company Expectations from its employees
  • Holding meetings
  • Motivating Customer support team members
  • Facilitating training session
  • Assessing my team performance.

Senior Software test Engineer

Menaitech (Jordan)
  • My main responsibility was to write test plan for MenaItech systems (MenaHR, MenaMe, Mena pay) and Writing test cases for the new features
  • Reporting the bugs and make sure the system will be clear from these bugs
  • Writing a user manual for the System options
  • Writing Test Scenarios for MenaItech HRMS
  • Writing UATs
  • Review change request documents.

Software test Engineer

LEAD technologies- Amman / Jordan
  • Member of Quality Control Department
  • My main responsibility was to test the LEADTOOLS toolkits and end user applications and report any bugs
  • I also occasionally fixed some bugs in the demo programs that ship with LEADTOOLS toolkits
  • Internal Function testing for the company’s developer SDKs
  • This included testing functions for the Raster SDKs, Multimedia SDKs, Medical SDKs and Document SDKs
  • Demo and application testing
  • Including all the demos of LEADTOOLS products also include the testing of every part of LEADTOOLS Applications
  • Writing test plans the highlight a systematic approach towards product Testing
  • The test plans were used by QA personnel to insure a stable product outcome
  • Writing test cases for most of LEADTOOLS Products
  • Reporting bugs to the programmers
  • And fixing small programs defects
  • Including checking the product again after programmer fixes the final test for every product
  • The products that I took part in testing are: LEADTOOLS version 12, 13, 14 and 14.5
  • And 15.0, 16.0, and 16.5 (Developer toolkits) LEAD Image Viewer+
  • (End user application) ePrint printer driver 2.0, 3.0, 4.0, 4.5, 5.0, and 6.0 (End user application) LEADViEW
  • (End user application) M²Convert Pro 1.1, 2.0, and 3.0 (Multimedia Application)
  • Capture and Present (Multimedia Application)
  • MWL Broker Project (DICOM server Application) Web Services Server Application Medical Applications and demos.

Education

Diploma - Computer Engineering

College of Engineering Technology
01.2001

B.S - Information Technology and Computing

Arab Open University
01.2019

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Skills

  • Very good background in HRMS systems
  • Good back ground in PHP
  • Using all recent versions of the Windows Operating System (Windows 95, 98, NT, 2000, XP 32- and 64-bit, 2000 and 2003 Servers, Vista 32 and 64-bit)
  • Good knowledge in imaging, file formats, electronic document software and multimedia concepts
  • Good Knowledge in Hardware and Software maintenance
  • Familiar with Adobe Photoshop, Paint Shop Pro, Corel Draw and all office Programs, also familiar with All OS and testing Setups Installation
  • Ability to work efficiently under pressure and tight deadlines

Certification

  • Certified Software Tester (CSTE) - http://www.softwarecertifications.org
  • ITIL ver.3 foundation certificate
  • Business Writing
  • Test Automation Using Visual Studio 2010

Languages

English
Arabic

Personal Information

  • Place of Birth: Saudi Arabia
  • Date of Birth: 06/08/1979
  • Nationality: Jordanian
  • Marital Status: Married

Hobbies and Interests

  • Politics
  • Martial arts

Timeline

Functional Customer support team leader

Menaitech (Jordan)

Senior Software test Engineer

Menaitech (Jordan)

Software test Engineer

LEAD technologies- Amman / Jordan

Diploma - Computer Engineering

College of Engineering Technology

B.S - Information Technology and Computing

Arab Open University

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Moath Zuhd