MO'ATH AL-SHABATAT
Industrial Engineer
Summary
Creative industrial Engineer with high customer service experience more than.
6 years in the service industry over three of those years in Queen Alia international airport . In my current position as a passenger Service agent with queen Alia International Airport I take on a number of duties daily including checking in customers answering questions, boarding process, giving final figure , limited and arrival.
I am familiar with common computer software used in the airline industry and am adept at learning new skills quickly. My customer service is beyond compare; I handle stress well and am able to solve any problems. I have a friendly disposition am detail oriented and highly organized.
Overview
5
5
years of professional experience
Work History
Airport Passenger Service Agent
Menzies Aviation
08.2022 - 05.2024
- Elevated the airport''s reputation for impeccable service by consistently providing exceptional customer care.
- Enhanced passenger satisfaction by efficiently managing check-in and boarding processes.
- Streamlined baggage handling for improved on-time departures and minimized lost luggage occurrences.
- Maintained accurate passenger records by diligently updating reservations systems with relevant information such as seat assignments, meal preferences, or special requests.
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
Customer Service Officer
Zain Telecommunications
08.2021 - 08.2022
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Site Engineer
Tabeeb Brothers Contracting LLC
07.2019 - 07.2021
- Checked technical designs and drawings for adherence to standards.
- Coordinated with subcontractors ensuring their work met project specifications as well as monitored their progress towards completion deadlines.
- Managed on-site resources effectively, including personnel allocation, equipment utilization, and material storage to ensure smooth project progression with minimal downtime.
- Created work schedules and adjusted as needed to meet project deadlines and keep shifts properly staffed.
Education
Bachelor Of Engineering - Industrial Engineering
Tafila Technical University
Jordan 12.2018
General Secondary - Science Education
Prince Hassan School
Jordan 06.2013
Skills
Coordinating schedules
Public Announcements
Customer service management
Boarding gate procedures
Computer terminal operations
Check-in processes
Baggage handling
Performance improvements
Friendly service mentality
Transportation information
Timeline
Airport Passenger Service Agent
Menzies Aviation
08.2022 - 05.2024
Customer Service Officer
Zain Telecommunications
08.2021 - 08.2022
Site Engineer
Tabeeb Brothers Contracting LLC
07.2019 - 07.2021
Bachelor Of Engineering - Industrial Engineering
Tafila Technical University
General Secondary - Science Education
Prince Hassan School