Moad Mughraby
Amman
Summary
Highly reliable and experienced professional with a proven track record of driving bottom-line growth for clients through tailored advice, expertise, and innovative solutions. Demonstrated ability to quickly identify customer needs and develop customized strategies that optimize company performance and profitability. Skilled in analyzing industry trends, competitor activities, and market conditions to make timely and informed decisions.
Overview
7
7
years of professional experience
Work History
Opener
Black Oasis For Data Analysis
09.2024 - Current
- Provided ongoing support after an account''s opening by answering questions or addressing concerns as needed proactively.
- Recorded pertinent data into company's digital database to document materials used and products created.
- Implemented efficient filing systems for documents related to account openings, ensuring easy access for future reference or audits.
- Implemented feedback from management to continually improve performance in the Opener role over time.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
Social Media Manager
Scrollsauce
02.2020 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
Account Manager
Ecom Warrior Academy
06.2023 - 06.2024
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Dispatcher
Locksmith
10.2021 - 12.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Analyzed customer feedback and provided solutions to improve customer service.
- Enhanced team morale by fostering supportive and collaborative work environment.
- Facilitated training for new dispatchers, improving team readiness and performance.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Resolved conflicts between field units, ensuring smooth operation and team cohesion.
Accounts Manager
Ways2Rent
03.2021 - 12.2022
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Trained junior account managers in best practices and industry standards, fostering a high-performing team culture.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Maintained comprehensive client records within CRM systems, ensuring accurate tracking of interactions and facilitating effective follow-up activities.
- Resolved complex customer issues, maintaining professionalism and preserving long-term relationships.
- Proactively communicated updates and changes in company policies to clients, ensuring their understanding and compliance.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Presented professional image consistent with company's brand values.
Operations Assistant
CSC
01.2018 - 01.2021
- Prepared presentations for prospective clients.
- Monitored ongoing marketing campaigns.
- Developed strategies for extending reach and brand quality.
- Coordinating, planning, and supporting daily operational and administrative functions.
- Provide administrative support to the CEO and other members of the executive team, Plan meetings, teleconferences, coordinated PR initiatives, business events, and more.
- Effectively managed a high volume of outbound and inbound customer calls.
- Gathering and verifying all required new and preexisting customers or clients.
- Met and exceeded service and quality standers.
- Addressed and resolved customer complaints empathetically and professionally.
- Accurately documented, researched, and resolved customer service issues.
- Acted professionally and patiently when addressing negative customer feedback.
- Managed a wide variety of customer service and administrative tasks to resolve.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Provide online demonstrations and educate customers on product features as well as an online Knowledge base and help resources.
- Completing required training for products, services, and recommendations to enhance the customer's experience with using constant contact.
MC & Operation Team Leader (Freelance)
EUNIC / Artme Jo
01.2018 - 01.2019
- Coordinate teams with daily follow-up and briefing.
- Ensure safety, facilitate transportation, emergency exits, etc for outdoor events.
- Maintaining good communication with local vendors and artists Oversee the dismantling and removal of the event equipment and objects.
- Direct communication with stakeholders onset (community members, embassies, and well as national and international organizations and talents).
- Coordination of events and arrangements for EUNIC.
Education
No Degree -
NA
Amman, JordanSkills
- Listening & understanding customer needs
- Presentation and pitching
- Cross-cultural communications
- Relationship building
- Conflict resolution
- Troubleshooting
- Call center operations and telephone etiquette
- Negotiation and persuasive speaking
- Audit preparation and reporting
- Database management
- Campaign design
- Quality assurance
- Training and leadership
Additional Information
Why Work With Me as a Freelancer?
✅ Reliable & Professional – I treat every project with the same level of commitment as a full-time role, ensuring deadlines are met and communication is clear.
✅ Flexible & Adaptable – Need quick turnarounds or last-minute adjustments? I thrive in dynamic environments and pivot as needed.
✅ Diverse Experience – Working with multiple clients across industries has sharpened my problem-solving skills and ability to deliver
high-quality work in various contexts.
✅ Self-Motivated – As a freelancer, I take ownership of my work, staying proactive and resourceful to exceed expectations.
✅ Client-Focused – Your goals are my priority. I tailor my approach to align with your vision, ensuring results that drive value.
Let’s collaborate to bring your project to life—efficiently and effectively!
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Timeline
Opener
Black Oasis For Data Analysis
09.2024 - Current
Account Manager
Ecom Warrior Academy
06.2023 - 06.2024
Dispatcher
Locksmith
10.2021 - 12.2022
Accounts Manager
Ways2Rent
03.2021 - 12.2022
Social Media Manager
Scrollsauce
02.2020 - Current
Operations Assistant
CSC
01.2018 - 01.2021
MC & Operation Team Leader (Freelance)
EUNIC / Artme Jo
01.2018 - 01.2019
No Degree -
NA
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