Mireana Alshomaly
Documentation Officer & Customer Service Specialist
Zarqa
Summary
Highly dedicated and creative individual who gained experience in Customer Service and Office Work. Interested in a challenging and dynamic environment where knowledge and skills can be enriched, and where one can highly contribute to achieving company's missions and goals through a Chat Support Executive role.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Documentation Officer & Customer Service
Ultra Maritime Service – Baconi Group (Agent of Wan Hai Lines)
06.2024 - Current
- Manage and process import sea freight documentation as the official agent of Wan Hai Lines in Jordan.
- Coordinate with international shipping partners and local authorities to ensure smooth customs procedures and timely delivery.
- Prepare and review shipping documents, including Bills of Lading, arrival notices, and customs paperwork.
- Provide professional customer support to import clients and maintain strong business relationships with key accounts.
- Follow up on incoming shipments, resolve documentation discrepancies, and monitor cargo status.
- Ensure compliance with shipping line policies and international maritime regulations.
- Maintain accurate documentation records to support operational efficiency and audits.
Logistics specialist
OMCE Jordan
06.2022 - 01.2024
- Implement logistics plans and manage logistics operations to reliably meet delivery and complete supplier requirements.
- Used automatic tracking system to keep the customer updated with goods movements.
- Ensure the achievement of labor standards and implement company policies.
- Maintain friendly and professional customer interactions.
Loan Officer
UNRWA
03.2021 - 06.2022
- Marketing and promotion of the companys products. Inquire about potential customers and risk analysis when granting a loan.
- Give the prospective customer a comprehensive idea of the products offered by the company and its terms.
- Conduct field visits to the client's residence and project location and bring all the documents and evidentiary documents required to obtain the loan.
Math Teacher
AVSI Organization
12.2020 - 01.2021
Science Teacher
Caritas Jordan
05.2020 - 07.2020
Sales and CS
Rasem Women
01.2015 - 06.2018
Education
Bachelor of Science - Business Administration
Hashemite University
Zarqa 04.2001 -
Skills
Professional
References
Bshara, Supervisor
Timeline
Documentation Officer & Customer Service
Ultra Maritime Service – Baconi Group (Agent of Wan Hai Lines)
06.2024 - Current
Logistics specialist
OMCE Jordan
06.2022 - 01.2024
Loan Officer
UNRWA
03.2021 - 06.2022
Math Teacher
AVSI Organization
12.2020 - 01.2021
Science Teacher
Caritas Jordan
05.2020 - 07.2020
Sales and CS
Rasem Women
01.2015 - 06.2018
Bachelor of Science - Business Administration
Hashemite University
04.2001 -