Miral Sroor
Senior Collection Officer
Amman
Summary
An enthusiastic professional individual who is seeking a new challenging position after a three years of being a banker . I am a hardworking individual who strives achieve the best in all areas, and I am always eager to learn new skills and advance my career. As this is a huge career change, I have completed a lot of training course that strengthen my skills and help me utilizing them in a new challenging position , on another hand I am keen to build upon my knowledge and continue to learn within Bank Of Jordan. As a self-motivated individual, I am willing to follow this opportunity within this new challenge.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Senior Credit Collections Analyst
Bank Of Jordan
Amman
12.2021 - Current
- Worked with customer to create debt repayment plan based on current financial condition.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Entered client details and notes into system for interdepartmental access and review.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Prepare and schedule meetings with the juniors.
- Training juniors and new hired in how to use the system and how to maintain their work flow.
- Following up with different products to monitor performance on debits.
- Sending commitment notice letters.
Credit Collection Officer
Bank Of Jordan
Amman
11.2018 - 11.2021
- Assessing and making decisions about customer credit orders for Postponement of loans installments ,structuring the credit cards.
- Structuring the existing loans using a range of criteria including credit liability , and customer payment history and customer credit-worthiness.
- assessing, analysing and interpreting complicated financial information.
- Present analysis, findings, and recommendations to managers, especially findings that involve a borrower’s ability to repay.
- Collecting the maximum amount of overdue funds from customers , which may include a variety of collection methods and legal claims.
- Monitor accounts on a daily basis and prepare reports on collection activities and programs.
- Coordinate customer credit details changes with the credit and operation department.
Cashier and Salesperson
Eastrend Group
Amman
07.2017 - 07.2018
- Working closely with General Manager to drive a guest focused sales strategy.
- Receive payment by cash, credit cards, vouchers, or automatic debits , then Count the cash in the drawer at the end of the day ensuring cash equals receipts.
- Complete store opening and closing procedures multiple times per week.
- Resolve customer complaints, guide them and provide relevant information to establish trust relationships with them .
- Inform customers about discounts and special offers and provide there feedback to the Store Manager.
- Being friendly with annoyed customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and authorized payments of guests.
- Tallied cash drawer at beginning and end of each work shift.
Education
University of Jordan
Amman 09.2015 - 06.2018
Skills
Attention to Detail
Cultural Awareness
Excellent Communication
Planning and Coordination
Teamwork and Collaboration
Self-Motivated
Analytical and Critical Thinking
Computer skills, Microsoft office (Excel, word , power point)
Problem solving
Timeline
Senior Credit Collections Analyst
Bank Of Jordan
12.2021 - Current
Credit Collection Officer
Bank Of Jordan
11.2018 - 11.2021
Cashier and Salesperson
Eastrend Group
07.2017 - 07.2018
University of Jordan
09.2015 - 06.2018